BMW of Southampton

"I am very disappointed with this dealer. We got flat tire nearby few minutes before 6PM on Saturday and were left without any option by the dealer and BMW NA - too bad experience for a 100k+ product. We contacted the roadside assistance and the answer was “ if you are at the dealer we can’t do anything…” The dealer: we are closing and can’t help you, no service, no loaner, just help yourself…” After 20 years and 7 BMWs let’s try MB …."

"All I can say is you should definitely take your BMW for service at BMW of Southampton AND you MUST request Aiden as your service advisor! He is the greatest asset to this service department. Aiden is the hardest worker there and somehow works everything out! He will go the extra mile time and time again to make sure everything gets done on your car and he always makes sure you leave with a smile on your face. He deserves to be recognized for his customer service skills. I will be writing to the GM about how amazing he is and to BMW North America. You will not be disappointed in Aiden as your service advisor, he makes getting your car serviced pleasant! I’ve been to several other BMW service departments and dreaded going. I will never go back! I’ll forever be going to BMW of Southampton to Aiden! Thank you Aiden, another fabulous experience!"

"My name is David and I had just arrived to the Hamptons for my best friends wedding. I had a flat and was in danger of missing the wedding. I had no appointment, the BMW dealership was extremely busy with servicing, but I took a chance and walked in. A service agent named Aiden welcome me with assurance. He was not sure if he could get it done, but understood my plight, and said “I’ll do everything I can!”. Not only was my tire patched within 10 minutes. He made sure to check all four tires pressure. He was super courteous. A well rounded professional! This is the reason why my wife and I only buy BMWs. Thank you Southampton BMW for upholding what every BMW dealership should strive to be! Sincerely, David Younger"

"When I noticed a nail sticking out of my 'run flat' side wall, I was not concerned about driving on a flat. I went to Tire Country and Firestone to get a replacement tire before I pulled the nail out. The tire was backorder, and they said to go to the BMW dealer. The BMW parts department said they would set aside the tire I needed. The service department said to come over since it was urgent. Upon arrival, I asked for a pair of players to see if the nail pierced the thick side wall. It did not! The savings were about $430 for the one tire, mounted and balanced. The Parts and the Service Departments were helpful and professional."

"Great staff, great sales people. Thank you very much. Alex 2023 BMW X7"