Avis Car Rental

"Horrible experience. I booked through Priceline. I got stuck in 4pm traffic. I arrived at 5:20 just to find out they close at 5 and the nearest one closes at 6. Why is a car rental service closing early on a busy travel day? I will never use Avis ever again I should’ve stayed with Enterprise and will do so in the future. I would never recommend this company. Luckily I was able to get a refund but I will not regain the $50 to Uber out there."

"I strongly advise against visiting this location. I was quite disappointed with the condition of the car I rented. There were berries scattered on the floor and even a child's shoe left inside. Evelin, the staff member I interacted with, initially offered to cover the cost of cleaning the car. However, I was surprised to find additional charges for the extra time spent on cleaning, especially since I was on a tight schedule and had rented the car for just a day. While I have been a frequent customer of Avis in the past, this particular experience left much to be desired in terms of customer service. It seems that these issues might be specific to this location or franchise."

"This rental agency is one of the worst that i have ever rented in my whole life. There is absolutely no customer service and this seems to be like a shady business and the agency is like a coverup to whatever they're doing at the back. Horrible experience.. and to top it all off.. the car was not at all clean and extremely disgusting to even drive out, even after letting the receptionist know that the car wasn't clean, she didn't seem to care about it. Faulty car and extremely bad experience."

"I don’t recommend coming to this place. They gave me a vehicle that needed a oil change. The car kept stopping while I was driving it and there seems to be no sense of urgency with this company. The customer service experience at the Avis in Lyndhurst is lacking. They require you to wear a mask in the store but all their employees don’t have to wear masks. It makes no sense, then they have this idiotic rule that only one person can be in the store at a time. This place is loaded with hidden fees & god forbid you’re under 25; you have to pay a $250 fee just to get the car; then they tell you that they have to check your credit. I’ve never rented from somewhere that requires this. What does credit have to do with something you’re paying in full for at the point of sale. They’ve inconvenienced me by not giving me a car that was suitable to be driven. This should be illegal! I could’ve died, the car literally stopped while I was driving."

"I just recently needed to rent a vehicle because my personal car was in service. I had an OB appointment on 3/9/21 same day; late afternoon and spent the entire morning visiting other rental agencies in the area with no luck! When I called, prior to me coming into the office I spoke with Debbie and she was clear and knowledgeable about the qualifications to rent one of their cars. Debbie and her co-worker went above and beyond to make sure that I was handled with care. My problems are nor their problems and yet they did the best to help me! That mentality of the customer is always right is an ineffective way to get what you want from others. Respect and honesty is really the best policy and remembering that the people working behind the counter are human as well. Again, THANK YOU Debbie and coworkers for making a nightmare day a beautiful day as it should have been. =)"