Chipotle Mexican Grill

"I’ve been to almost every Chipotle on Long Island, by far this has to be the worst I’ve ever experienced. 1) Staff is miserable: They all look like they want to jump off a bridge; zero emotions whatsoever. Plenty of times I’ve been in this location I see the workers clearly laughing at patrons whether it’s something they order or something they’re wearing. This will be denied by staff of course but it’s a common theme I’ve noticed in my times in this particular location. 2) Terrible quality: Out of all the times I’ve been to this location, I’d say two I’ve received what I would describe “fresh” quality. Every other time I’m receiving half a scoop of the dried up steak remnants, pretty disgusting. But this is the least of the worries since you probably won’t even receive the full portion of what you’ve been given. Employees in this location need to hit the gym or something because their scoops are pretty weak, for a company charging a premium for quality fresh ingredients, you’re ending up just paying for the chipotle name. Cabo is a better choice by miles, actually fresh and heaping servings. Also like other comments are saying, you need to go in to see your food being made. Many times I’ve ordered delivery from this location or for pickup, I’ve received a laughable portion, or my favorite when I ordered double chicken and received none at all. This location is the epitome of the memes you see online. To sum it up, this location is a joke at this point. Ive given it plenty of chances but all faith has been lost. Ownership has got to step up and do better."

"Ironic that this location is on Portion Road when their portion sizes are subatomical at best. Chipotle as a chain is awesome but for this specific location there’s just something off about the chicken not tasting fresh at all. Really is a shame this place is marginally more expensive than other locations in town since this is my closest one. It’s around $2 more than the patchogue location 10 minutes away (if you’re ordering chicken and guac). Also there is around a 70% chance some of your rice will be undercooked so make sure you brace yourself for chewing pebbles from some of your bites. This place gets 2 stars because chipotle as a chain is stellar but I’d advice the Patchogue or Bohemia locations if you want larger portions and save a few bucks sparing yourself a stomachache."

"Upon walking in, I would say that I was greeted by probably the most miserable staff I have come into contact with, but the word "greeted" is an overstatement. The staff acts like you are inconveniencing them just by walking in the door. If that isn't bad enough, these people cannot even do their one job properly which is wrap a burrito. You'll end up with a double-wrapped pile of mush wrapped in foil. They also don't seem to understand the words "just a little bit", and will give you an entire ladel full of spicy salsa regardless of your requests. Just when you don't think the vibes in this place can get any more shot, you will go to take a seat just to find all of the chairs in the place stacked when it isn't even close to closing time. In order to sit and eat, you will have to retrieve your own chair from the stack. While eating, you'll get to listen to the metal clashing all over the kitchen, representative of the disgruntled behavior of the employees. And you will occasionally see a customer come in to retrieve a mobile order, met by the rudeness of the staff. After eating your stingy-made meal, you can finally leave which is the best part of this chipotle experience."

"Twice, I went here around 7p and they were out of SOFRITO each time and said there was nothing they could do about it. I’m confused do they not have sofrito in case it runs out? Closing isn’t until hours later. I am never returning and will never eat at chipotle again bc this is ridiculous. Don’t get me started on their portions"

"Order at the store so you know what you're getting and the portion. I ordered through the Chipotle mobile app and was very disappointed to find these (3) half-full salad bowls ($45). I will never use the mobile app again and will be ordering it myself at the store because not only were the portions half filled, but the order was not at the pick-up section (on top of a random counter) and I had wait for someone else's order thinking it was mine that is being prepared. And to mention my Chipotle sauce was not included... very sad. Compared to Manhattan (West Village) and the Hicksville location, the order received was not trustworthy, nor did it meet the price value. It was my first order on Portion Road closest to my new home, I am very disappointed to know that I will think twice before ordering. Will visit again to check for improvement, but not for a while."