LoveShackFancy

"I wanted a specific shirt in a size small that the Southampton NY store didn't carry. Southampton store called Sag Harbor for me a few times. Sag Harbor store did not answer phone. I tried calling the store for repeatedly for two days and left a message. The afternoon of the second day I drove from SH to Sag and found all the sales women standing at the counter socializing with each other. Maybe a manager should take look at this. I'm highly unsatisfied as a customer."

"What an amazing store. We visited last week during our 2nd stay in the area. What an amazing experience and what customer service. Erica you should move your career to consulting other businesses in the area on customer engagement. You are simply amazing! The store, product and personnel are all 5 star. Customer engagement from entry to post sale were flawless! We will be contacting you for my daughters dress that she already eyed for her birthday. If anyone in Sr. Mgmt. at Love Shack Fancy reads this, great store and what a shining star you have here with Erica!"

"If I could give Erica a higher rating, I would, talk about service, we came in to shop for my sister with some gift cards, not only did Erica stay attentive and engaged the entire time, but she kept the store open another hour to help us when our gift card wasn’t going through. She is genuinely the sweetest and kindest person I have ever met, this is some of the best service I’ve ever had in my entire life. Erica also helped my sister pick out tons and tons of options and waited so patiently as she tried everything on. I am genuinely in shock at how amazing this service was. This store is not only beautiful, but has some of the best customer service ever. Thank you Erica so much for your kindness today, I will definitely be coming back."

"Went during the soft opening a few days before the grand opening. Store is absolutely beautiful, like walking into a dream. The shop girls are friendly and helpful. Great for cute photos. Everything is really pricey though and although there are a lot of different pieces to try on in terms of dresses and clothing, there doesn't seem to be a lot of size ranges kept in stock. Pretty to browse though."