Concordia Visiting Nurses Baden Branch

"My Wife was recently being seen in our home by PT specialist Lisa, Would like everyone at Concordia to know how pleasant, professional and Caring Lisa is, She was a pleasure to have come in to help my wife Patty. She is a compliment to your company."

"I have been using Concordia Visiting Nurses services for almost a year now and I can't say enough good things about them. Ashley ,Tracy,Dawn, Jennifer the wound care nurse and any others that I may have forgotten to name (I apologize for that) have all been fantastic, above and beyond. These girls truly care about their patients. I can never thank you ladies enough for what you have done for me. They are definitely a bright spot in my day when they visit. They are very professional, knowledgeable and pleasant. Thank you so much for what you do for me. God Bless you all."

"I have nothing but great things to say about the nurse's ive had come take care of my picc line. Dawn is always on time and very pleasant and happy. If i ever need home care again i will not hesitate to call them . Great job ladies"

"If you care about yourself or a loved one that needs services provided by a nurse in your home, do not use this company, especially if you know what they are supposed to do, because of they don't do it, and you question them as to why, they will abandon you by discharging you from their services, without even notifying you. That's where I am right now with this company, my regular nurse ran out of a Dr ordered, medicated prescription material, used to treat pressure ulsers on the 14th of this month, a Thursday, had fill in nurses Friday and over the weekend, that had to make due with another product, when my regular nurse returned Monday, she told me she'd order it as soon as she left and that it should be here, either Tuesday or Wednesday at the latest....it wasn't here when she returned again on Thursday, the 21st, a week without it by now, and i wasn't real happy about it, I told her it was messed up and that I was right the previous week when I told her that it would be a week without it by the time it got here, she then preceded to get loud with me.....like I did something wrong and took ZERO responsibility for not making sure the supplys needed were here in her absence, took care of my wounds, n she informed as to what nurse would be here the following day, no one showed or called, called the companies wound nurse, who apologized, stating that I wasn't on her schedule, No nurse Friday. Waited to here from someone for Saturday, no call, no visit, I called the office n spoke to the weekend supervisor, from the office in Cabot told her no one had been there for 2 days, she looked n said she didn't even have orders for me n she'd look into it and get back to me, called me back and informed me that her records showed me being discharged the 21st....I still have not received official notification as to why on the 26th. So they weren't holding up their end of the contract, and because this upset me, and I voiced my concern, they discharged me, never told me, and walked a way, abandoning me as a patient still in need of their services, and now my dressings haven't been changed since Thursday morning. So, if you need medical services in your home, I highly recommend using a better company, this one will try anything to keep the money paid to them, and they will try and tell you that even with Drs orders stating you being seen every day, they will try to tell you that they are supposed to train someone to do their job, so they can keep more of the Medicare monies sent to them for your care. And again, be a sheep and just say ok, otherwise they will threaten to discharge you also. Federal guidelines state that they cannot just abandon you when you need the care they provide, without making arrangements to get another company in to see you.....they don't do that tho.....use another service. Reading previous reviews, I see that others have had similar experiences. Hope this helps in your search for home health. Have a nice day."

"The only reason I give one star is because of Nurse Pat. She is a wonderful nurse, flexible with Doctor appointments during care. And is really nice. And three other nurses that were good. But the problem we have is a lot of nurses were complaining saying I or my wife should be giving my wife's meds in pick line. When I have to work Monday through Friday and even on week ends. And the most important complaint from us is when we have a doctors appointment nurses never call us and we have to take medication 2 to 3 hours late when it has to be taken at same time everyday as doctors orders. We have enough problems with my wife's health we've been battling Urinary track infections for a year and some now and we both had operations due to me giving my wife my kidney by trading my kidney in a kidney swap program at upmc montifiore. It's been a nightmare every sense then. What the heck Concordia!! get with the program!!"