Samsung 837

"This was my first visit to a Samsung store, and I'm so glad I stopped by. The staff were incredibly professional, helpful, and friendly. Kudos to Ricky and David—they were so nice and sweet! The location is perfectly situated in NYC, and the store itself is a pleasure to explore."

"Super sweet staff. I loved my experience here. They were patient and helped me with what I wanted."

"Back in 2017, when my Samsung S7 Edge had a malfunctioning display, I came here and had a bad experience because they didn't want to do anything to fix it, despite the pink line issue being a common issue that affected S7 phones. The person talking to me explained that they couldn't do anything related to warranty for me because my phone had very slight damage on the bottom right corner which indicated to them that I dropped the phone or something which was the cause of the pink line. The cost to replace the screen was outrageously priced so I walked out of there that day super disappointed. 7 years later, my S23 Ultra was stolen from me on my way to work and I unfortunately had to order an S24 Ultra for pickup same-day. Nowhere else had the 512 GB configuration that I needed for same-day pickup and I couldn't wait because I was going on vacation the next day. Thankfully, Samsung 837 was able to offer that same-day pickup. However, I will say that I was pretty worried when AFTER I placed my order, they sent a follow-up e-mail saying that my estimated pickup date was TWO days in the future. Like what happened to same-day? Anyways, when I arrived, (roughly an hour and a half after placing the order), I talked to a few people which took quite a bit of time, but after about 15 minutes they assured me that my phone would be ready soon. In total, I only waited for about 25 minutes before walking out with my brand new phone as well as some Samsung 837 exclusive stuff like stickers. Even though someone stealing my phone was a super unfortunate experience I had that day, which I'll probably remember for the rest of my life, I will also remember how easy the process was of getting a new phone and how helpful the team members at Samsung 837 were. Even though the commute is a little long for me as I'm commuting from Queens, I'll definitely consider picking up my future Samsung products from here instead of through Best Buy like I normally do."

"Couldn't have been a better experience! I was thinking about going to iPhone but changed my mind after this Samsung visit. The young man Miles who helped us in service dept was so pleasant and courteous, I felt like I was visiting a friend rather than getting my phone serviced which they completely fixed the problem! Highly recommend. Worth the trip if you have a Samsung."

"I used to come down here back in the 90s to the clubs and I came back today to have my Samsung phone fixed and the salesman Bradley Augustine was very knowledgeable he fixed my phone I bought an external hard drive I'm going to come back for the flip phone. An a television ! Bradley was very patient very knowledgeable wonderful staff clean store they also had a DJ he was awesome felt like I was back in the club they should keep the DJ every week they could use some more Christmas decoration! Down stairs but overall the entire staff was outstanding ! I will be back thank you for the excellent service Bradley!"