Akron General Lab

"I usually get my lab work done here before appointments at main campus. I don't usually have an appointment, but the wait isn't bad. The staff is friendly and reliable. The parking kind of sucks since I have trouble walking, but that's really the only problem I ever have here."

"Went here since my doctor didn’t fax my orders to quest. It’s was a disaster. They do not take appointments. The waiting room overflows into the lobby. Waited over an hour to just get routine blood work."

"Check in clerk was amazing, very friendly and quick in registering me for my lab draw. Wait was about 20 -25 minutes (I was a drop in and didn't have an appointment so I felt that the wait was reasonable) The phlebotomist was professional and good a her job. I have always been quite pleased with my visits to this lab/x-ray facility."

"PRIME EXAMPLE of the failures of our medical system - In you have EVER experienced what a Cleveland Clinic facility is like - PREPARE yourself - this is one in nameplate only. Arrival at 752am for annual bloodwork. Normally - at Twinsburg - I'm in/out 15 min tops... Here - they have 'streamlined' as to not disrupt the workers... ONE checkin iPad (with a line)... Then sit for 9 minutes until you phone number is buzzed and you see the 'check-in'. Don't DARE ask how long - since it has already been longer than any other facility I've been too in four years... She (unpleasant) said there is no way to know - they perform many services - blah-bla-bla. Then sit back down for another 35 minutes. I did note they call back bloodwork patients in batches (work load leveling?) of three... As for the facilities - there are THREE techs to draw - but only ONE stool, two draw chairs (with the armrests) and an exam table (budget cuts or just misallocation). I got the exam table - in a cramped space, and a tech who refused to lower herself to chest height to draw the blood - MEMORABLE EXPERIENCE... Cleveland Clinic - YOU SHOULD BE EMBARRASSED, and I suggest you FORCE someone from any other facility I've ever been too - to go clean this dump up... I feel like I went to a mock-clinic being done by junior high students..."

"I went to the ER per the recommendation of my primary care physician. They made sure that I wasn't having a cardiac emergency or pneumonia and sent me home to follow up with my doctor. They never looked in my mouth, eyes, ears, or felt my glands. The doctor spent less than 5 minutes with me and actually walked out of the room in the middle of my sentence. They had no interest/ desire to find out what was making me sick. I was very dissatisfied with everyone there except for the male nurse that I had. He had great bedside manner and was very helpful."