National Flooring Brokers

"This company is the worst, specifically one employee named Trent. He is lazy and doesn’t respond to his clients. He was super great when we were initially shopping and placed an order for around 8,000 dollars worth of carpet. After the install I had some issues with the carpet, there were some bald spots in several of the rooms. They also pulled the carpet too tight and you could see the subfloor. He said he was going to put in a claim with the manufacturer. Then he ghosted me. Never heard back and he never responded to my messages. About a year after we got our new carpet, my daughter had an orange popsicle melt all over the carpet. It needed to be replaced. I called Trent about it in October. He didn’t respond to my texts. I had to call him several times to get him to come measure. He finally did. Said he ordered the carpet and it would be a few weeks. I texted him a month later at the end of November. No response. I figured it wasn’t in yet so waited until after the holidays. I called him the end of January and he said he hadn’t even ordered it yet. He then claimed he finally ordered the carpet at the end of Jan, and I didn’t hear from him again. I texted him 6 weeks later at the beginning of March to get another update. He doesn’t respond for a few days. At this point I’m fed up. It’s been 5 months of trying to get one room of carpet replaced. Don’t trust that this company will stand behind their warranties, because they have zero customer service. After spending a small fortune on carpet, I’d expect at least a response to my calls and messages. Save yourself a headache and shop somewhere that values their customers."

"Our basement had a mild flood and since we cleaned it up on our own quickly, our home owners insurance said the carpet was not damaged and refused to help us. As a first time homeowner, this was a nightmare, but National Flooring Brokers came in and made the repair process stress-free for us. We love our new carpet and plan to come back with all our flooring needs in the future!"

"There were a lot of company’s we were looking at working with but National flooring was by far the best of them. We have no regrets in using them at all, their quality and service exceed our expectations. I highly recommend them and will use them again for future projects."

"Everything went well, except for the finishing touches. The overall installation was great, but who leaves carpet transitions like this?? I asked twice about them coming back to put in transition pieces and they said they couldn’t because they don’t have the exact color. So I went to Home Depot and am trying to do it myself but it’s very hard and frustrating for me because I don’t lay flooring for a living."

"Huge selection! Experienced sales and estimating crew. Competitive pricing. Make it your last stop or your only stop if your looking to save time and heartache. Appointment based team there, so plan to make an appointment for the best service."