HAIRCLUB

"My fiance has gone their for years with how expensive they have become and how rude and ignorant the management is twords us when we try and work out payment plans, my fiance because of how expensive they are has had the same hair peace on since October and they are unwilling to work with us, they look at their customers at a dollar amount instead of trying to help them with their situation they canceled his contract due to lack of payment after we have tryed and tryed to make more affordable payment plan, the management is very arrogant and rude, I recommend going anywhere but their, we love the Stylist they are for the most part amazing and kind"

"We went to the consultation and all they do is take you inside and open a tablet and there is a person that does teams meeting with you . I don't see why they have people come to the location when they don't have someone there in person . We feel like for this type of service there should be some one actually present to give you customer service."

"I won a small claims court case against HairClub in August 2023. I didn’t have to plead my case, rather, won by default because HairClub did not respond to the court summons. It has been weeks since the court ordered a refund, yet HairClub continues to withhold payment. The reason I sued HairClub was because they told me they could match the density and color of my natural hair with their XStrands+ product/service. 4 months after signing the contract, all I ended up with was 3 very poor quality and completely age-inappropriate toupees. I’m a nearly 60-year-old man. The toupees made me look like a 25-year-old woman with a 60-year-old man face and a teenager’s luxurious head of hair. When I appealed to the stylist for help, she scolded me over the telephone. I told her I didn’t look like myself, but I kind of looked like my sibling. She responded, “At least you look related !!!”. When I appealed to the manager for help, she simply didn’t return my telephone calls or respond to emails. When I appealed to the corporate member care staff, they recorded a video call of my situation and told me they’d call me back. They then went silent. 30 days later, I sued and WON!!! I completely understand the challenges of hair loss. I would implore any prospective or existing client to find another company or another solution. If you exercise or sweat, the toupee will detach from your head in as short as a week. HairClub’s solutions are extremely expensive, and you will not get the product or the service they advertise."

"One way to judge a great haircut is how long it stays looking good. When Lauren cuts my hair at the hair club it looks good from day one and for the next five weeks. She is a true professional!!! And the experience at the Hair club is awesome"

"Hair Club is great. Michelle the new Manager is great to work with and is always willing to help and explain how things work. Shannon is the best stylist and she is great to work with as well. She takes her time to style your hair like you like it and is always willing to listen and look for solutions to any problems you may have. Everyone is awesome!"