Dunkin'

"I called trying to place an order over the phone for an early morning pick up and the “MGR” Blake kept calling boss man and told me he wasn’t sure he could take a pre order over the phone and then hung up on me. I called back but no one would answer the phone. Finally Blake answered and said the previous call wasn’t going anywhere and I was wasting his time. Nice Dunkin D ! Poor over the phone customer service."

"Who doesn't like a great donut. The service was friendly and quick! The service doesn't make you feel like you are being served fast food. Danielle in Norman along with the rest of the staff greets everyone with a smile and lets you know that they appreciate you for visiting."

"I went to the location at 301 East Robinson in Norman, there was a customer at the counter when I came in they were having trouble and could not get the kiosk to work for them. I tried to use the kiosk to get a chocolate filled doughnut for myself and some old-fashioned glazed munchkins for my pup they were both available and on display. But when using the kiosk I could only get it to allow me to buy the chocolate filled doughnut but when I tried to buy munchkins it would only tell me it would sell me assorted munchkins and wanted to know how many I wanted and I went through this process three or four times before I realized it was not going to sell me the particular items that I wanted offering me assorted. After dealing with this piece of technology I was frustrated and I asked if I could get some help from the employees that were working behind the counter the girl looked at me and said sarcastically and rudely there’s a kiosk right there. And I replied it is not functioning properly and I cannot get it to do what I need, and she just looked at me like I was from another planet. I said have a nice day and went to leave and then I wanted the managers name and phone number which she replied she was the manager. When I ask her if this is how she handles business she just looked at me like I was stupid and said well I have finish doing what I’m doing. When I was walking out the other customer was telling the manager that she also needed help, and was basically getting the same treatment I had just received. I was not expecting them to drop everything they were doing and start taking care of me but I did expect someone to treat me like a customer and act like they were glad I was there."

"Love my Dunkin buttt when you have such GREAT employees it makes your coffee better!!!! Chad, Kaydence,Lucia and Danielle were AWESOME!!! Friendly.. very helpful and all had smiles!! Highly recommend this Dunkin if your in Norman Ok… anddd my ice mocha coffe was ABSOLUTELY PERFECT!!! Definitely a 5 star !!"

"When I ask for a hash brown, this is exactly what I'm talking about. For whatever reason they're undercooked everywhere else, but today, at this Dunkin', they are perfection. I also want to send a strong shout out to the fast and friendly crew who all deserve raises. Rarely ever is there a mistake with our order here and if there is, we leave happier than we would have with no mistakes. Keep on slam DUNKIN!"