America First Credit Union

"The guy said it's a big hassle to start a business checking account. He advised me to go to my own credit union. I called cyprus they set it up over the phone in under 5 minutes."

"America First Credit Union I love banking at America First Credit Union, they are the best bank I have ever used. I just wished they had high interest savings accounts. $0.98 interest for money maintained several years in savings is worthless. I could be receiving over $500 per year instead! I am moving $10,000 to PRIMIS bank all the way In Virginia @5.03% insured FDIC interest. My stock investments are making 15-25% returns. That is at least keeping up with inflation. I know credit Unions are making income off my money they are holding. Sorry America First Credit Union! Patrick Perry A Worm’s Tale® Salt Lake City Utah"

"While I was working with a very friendly banker named Dan.. and they were closing.. this other guy, didn't get his name, gave me a very aggressive "hey!?" When I asked if he was talking to me.. he paused, then looked like he retracted what he was going to say and sarcastically went with "yeah, I just wanted to wish you a merry Christmas" Felt like he's a guy who likes to intimidate people.. be the big guy in the room.. definitely not what I expected from America First. Contextually, what he said sounds friendly; but how he speaks isn't. Sounds like a bully speaking to someone in front of a teacher. The overall feel of the place would have been very cordial and friendly if it weren't for that employee's presence. He was acting hostile I think because I was there some 15 min after they've closed while Dan was helping me finish up. He also had a rude tone when he asked which door I came in from - to make sure it was still unlocked for me to exit, as they were closing. If he wasn't intentionally being rude and hostile he has no social wherewithal or care for how he presents himself, or his company, to the customers or people around him. I get being upset about someone coming in right before close and having to stay a little late after.. but why not just turn me away when I come in instead of letting me stay, serving me - begrudgingly, and be rude instead? I would've been fine coming back the next day instead of having him ruin my afternoon. Event took place: 12/24/2022 15:03:55 He was standing in the lobby in a Christmas sweater when I left"

"Please consider reading the other 1 star ratings regarding this branch aside from my review and believe it. Stay away from this branch and AFCU altogether. The brand manager doesn't care about you as a customer. They have poor customer service all around. My partner came in to deposit a check that was over 10 grand. And they told her she needed to wait 7 business days to use her funds. Her own money! And this was a check from her work after she closed her retirement account. Speaking to the branch manager I quickly noticed he didn't care. I told him we know co-workers that have cashed a check up to 20 grand the same day they walk in. No waiting, no restrictions. He still didn't care. Usually a manager should use customer service skills and atleast say "I'm sorry for the inconvenience, let me try to make this right for you. How can I help make this right for you." None of that was said in any context. Stop giving institutions your money and making it inconvenient for you with the excuse for security, policy, and regulations. Stand up for your money, its your money."

"After banking with AFCU for years, I am looking forward to closing my account after the conversation I had on the phone today with Nick (who wouldn't give her last name or employee info), and the two people I spoke with online. After requesting bank statement documents with income only, I was told they would be sent over because their secure online system was down (weird for a huge banking system to be unable to send secure documents?). Once I received the link for the documents, I was greeted with a loading page on all 5 devices which I attempted to retrieve it. When I chatted with the bank, I was met with attitude every step. Nick went out of her way to let me know the bank was "doing me a favor" by getting my statements to me. You're a bank? You're holding my money. Me getting a secure bank statement from you is a favor? I am so confused. Each customer service rep was ruder than the last. Don't bother coming here. The customer service is bottom tier."