Gravity Coalition Bike Ski Snowboard Run and Skateboard Shop

"I bought from Gravity Coalition online and had great service. Kody was great at answering my brake sizing and mounting questions via email, ensuring that I got the ski and bindings testing upon receipt with my boot. I received the skis promptly and they were well packaged to protect for any potential damage during shipping. I would 100% buy from them again."

"If you aren’t local, don’t buy a bike from this business to be shipped to you. They pull you into their site with steep discounts and then bait and switch at checkout by adding $150 for a “full build and tuning.” They assure you building the bike when you receive it will be simple, and there will be nothing else to do except attach the front wheel and the handlebars. When I received the bike, I had multiple questions about the disc brake because I hadn’t owned a bike with one before. The seat post was also ridiculously high. I sent them pictures of what I had done, and they directed me to my local bike shop to have it looked at and to cut down the seat post. When I took it to my bike shop, they informed me the derailleur was messed up. They advised that they should do a full check of the bike to see if anything else had shifted during shipping to ensure the bike would be safe to ride. I informed Gravity Coalition of this immediately and that my local bike shop was going to charge me $75 for this service. I was told via email that Gravity Coalition would do something to help me recoup the cost, perhaps in the form of discounted product. When I sent them the receipt for the work my local bike shop did, I received a very short response informing me they would only be returning $12 to me because they had researched the bike shop and that was all my local shop “should have” charged to look at the derailleur. Poor communication and shady business practices."

"Bought a bike, Santa Cruz 5010. It has been my favorite bike so far! This shop has a solid selection from brands I love. Bike, snow, skate and run. Those who helped me had technical knowledge and were able to answer my questions. Fun place to browse; amazing how they can fit soo much into that little store. I’ll definitely be back!"

"Ordered a kids Cannondale bike from this shop and it was never mentioned on their website that it was a floor model. When we received it, it was missing the handle bars and other screws and bolts to put the bike together. The frame was scuffed up and the chain was making noises. Additionally, the handlebars definitely looked used. The description online does not match the product we received. The owner was nice to give us a very small credit but still, I just want a functional bike for my kid to ride the day it arrives. Instead we waited for the handlebar to come almost a week later and now have to wait a few more days for another bike shop to fix the bike and match the bolts so my kid can ride. Definitely would not recommend or buy from this shop again."

"The staff at Gravity are awesome. They were responsive with my questions, patient when I had some issues with getting my invoice paid. Great price on a mountain bike and had shipped to home in TX. They packaged the bike well, no issues with delivery or unboxing. Thank you Gravity Coalition. I will stop by the next time I make it to Utah."