Smith's Pharmacy

"Not just the pharmacy. The entire store is grubby. Many of the workers, while somewhat helpful, are poorly groomed. Regarding the pharmacy, it takes forever to get prescriptions filled. Even when sent by the Dr and marked "stat." Days pass without a notice of being ready to pick up. When my prescription plan changed a few months ago I had to move from Sam's Club to Smiths. With every prescription I need filled or refilled, I am reminded of the distinct loss of service from my previous provider, Sam's. Oftentimes the pharmacists are unhelpful or engaged in extended personal conversations while customers are lined up. Going to this Smiths for virtually anything is an experience I detest."

"They can be slow and unprofessional. Don’t expect them to be very helpful and they never ask for your rewards. Tell them your rewards number to get pharmacy purchase points."

"Several bad experiences here. I will be switching pharmacies now. They have answered the phone and hung up on me a couple times, so for important questions I've had to go in person. They will not refill my prescription that I have run out of and needed for the last week or two. They repeatedly tell me I have to call my doctor to approve the refill, which I have done several times and my doctor double checked that the prescription was sent/ready for pick up, but the pharmacy says they can't do anything. Employees aren't usually very friendly to me, and the wait is usually very long."

"The people behind the counter aren't usually very friendly and the card reader won't accept an HSA card most of the time. I've had someone call out LOUD about a year ago what I was there picking up which is a HIPPA violation so, probably train your staff better. Another time, I was denied meds because they were very expensive and the girl said, "I doubt you'll be able to pay for them, so I just didn't order them." So I had to stay sick and in pain longer than I needed to be just so she could finally order the meds."

"Almost all the people I have had the pleasure to talk to here are very kind. You can tell that they are sometimes (maybe all the time) really tired, but they're busy. The male pharmacist has always been very short with and the other customers I have heard him talk to. If I actually did have a question forthe pharmacist when he was working, I would wait and ask the other pharmacist or call another pharmacy to ask. I have had the most problems with trying to fill my prescriptions with the app. I'll request a refill on the app and it doesn't makes it to the store about half the time. I switched from a Smith's pharmacy in Salt Lake to the one on Provo and that was a nightmare. It has been months and it still sometimes sends refill requests to the Salt Lake one, even when I have filled that one at Provo before. It's ridiculous. The other problem I have with this location is when I get a refill sent in from my doctor, it always says the med won't be available for at least a week. But if I ask if they can fill it sooner, they will. But if I don't ask, it still takes them that week. My other frustration with the Provo Smith's is that there is no drive thru, so you have to go in and they recently changed their hours, but I didn't see a sign or anything. They closed at 9 for the longest time and I was counting on being able to go at 8:30 to get my medication like I have for months now and they apparently now close at 8. I really hope no one was depending on them being open later for a very important mediciation."