The UPS Store

"Overall, this is my preferred location… only docking a star because there isn’t a sense of urgency with customers—they’ll talk until they are blue in the face with guests! Thankfully they’ve added a self service scan and drop station. Anyone reading this: the scan and drop is to your immediate left when you walk in, and you can scan both Amazon and regular packages! There were several of us in line this afternoon while the associate was detailing her adventures in learning obscure foreign languages with the first customer being assisted. Although I had to interrupt the conversation to confirm we could use the drop-off for all packages, there was a definite shift in energy once I was able to get the line moving at the self-help kiosk. Thankful I won’t have to stand in line again with this option!"

"Very clean, great service. Not too crowded 1 or 2 other customers. Very patient sales clerk"

"I went there today and I was told that Amazon's system was down without her scanning it, I called another store that said there's nothing wrong with the system! She lied! Went to UPS today, I had 1 one small package and two big packages to return to Amazon. I walked in, she (Kene) greeting me with a nice smile & asked me what needed, I was looking at my phone and she said to take my time. (Patience) Kene was cool as a breeze. She took time to explain a few things, she was pleasant, nice as can be, super helpful. She knows her stuff about the business! She's an asset to UPS. Sincerely, the light skinned Latino"

"If I could give zero stars I would! I've been in the online sales business for three years now and daily I send and receive packages thru not only ups but FedEx as well as usps, my preferred is UPS....i have used every ups store in town countless times except for this location, out of convenience I stopped in one evening to send off two things, as I entered the store. IT was a disaster, after standing for several mins. The employee asks what I need, so I pulled up my QR code on my phone she proceeds to scan it and print the label then says I have to purchase a box, they can't just send the package in the specifically designed flexible mailers for non-fragile items that I had my item in. I tell her that's never been an issue and she proceeds to argue and then requested my account on my phone with the instructions, like I haven't done this 1000 plus times, so I tell her forget it but that I need her to cancel the QR code so it doesn't affect my shipping later and she said it won't do anything it's just a address label....i leave with my items and 15 min later i receive a notification my item was in "transit" with tracking number and all....so I had to notify my client that it was not on its way and i had to cancel the whole sale and start from the beginning. I went into speak with the manager who also claimed to be the owner to find out what false info that employee was spreading or being told and all she did was lie to my face and try to defend her employee so sternly that she should have just called me a liar and saved herself some time and breath. Anyway enter at your own risk but i highly recommend that place no NOBODY"

"Walked in waited 10 Minutes without a Word of acknowledgment……Just to drop off a package and employee was A Smart Mouth as if I didn’t see the person that she was helping… Need to learn how to multitask or a least customer Service Skills….. Never will I use this location Again!!!!!!!!"