Pep Boys

"Very disappointed in Pep Boys. Took my car in for a rotation and alignment. Drove an hour each way to get to this location because it was the closest place I could find that would do a lifetime warranty on the alignment. They told me they wouldn't rotate the tires because they were between 3/32 and 4/32 and I technically wouldn't pass a safety inspection if the state still required inspections. I pulled up the state inspection manual and it said it would fail if it was 2/32. When I brought that up they said it was their company policy. So apparently, the story changed. They told another customer the same thing while I was standing there and so they wouldn't rotate his either. Then comes the alignment. They told me my rear camber adjustment was out and my car didn't come stock with the bolts to adjust it so they couldn't do the alignment either. I took it to big o tires where they rotated the tires and did the alignment. They said nothing about it not having the rear bolts. So big o tires got my business and the car rides a lot better than before."

"I’ve had multiple really positive experiences with this place, and especially with Jimmy. I was getting ready to do a coolant and brake flush per Tim Dalhe’s service reps, but Jimmy and his crew did a dip test to check acidity and it came out great. They said I didn’t need it yet. They further helped me fix loose lug nuts from the last tire rotation that the other guys did. 5 stars!"

"Can’t recommend this Pep boys enough. James was awesome, came out and looked at my tire that needed replaced, explained everything, walked me through my options, and then they got it done in 20 minutes. Third place I went to, and they handled it like pros. James was super polite, professional, and helpful. Really appreciate your excellent work!"

"Sam and the boys were fantastic with their customer service! My car went in for a standard emissions test and it was done within the hour which is great for a walk-in apt at a complete shop. The small problems they noticed were brought up during check out. Overall, a great experience was had here."

"Sandy Pep Boys has always been my go-to shop! They have spectacular customer service. They are very down to Earth & nearly always manage to fit me in their schedule in a timely manner. They try to be reasonable with both my time & cost, often doing work while I am at plasma donation next door. Miguel is my favorite, he's super easy to chat with... Alex is also polite & knowledgeable. They are happy to show you first hand what is really going on with your car (&explain what the best options are-even if they might not be the best solution once in awhile). They genuinely want the best for their customers, plus... to make LONG Term customers! It's not just "a sale" for these associates, it's actually a building of trust with them. Frankly, even if you pay a little more for the hourly rates-its worth it!"