Tesla Service Center

"Just wanted to share how great of an experience I had with these folks. My older 2016 model s was having issues and ended up needing to be towed in to this location. They were extremely accommodating to get my car towed in after hours and were able to get the repair on the rear drive unit done quickly. I was back on the road less than 3 days after dropping it off. Appreciate all the help Yessi & Tanner."

"Avoid this service center or at least the manager Gavin. What an ordeal. I bought a new Tesla from the Pleasant Grove location, but this service center is closer for me. One of my wheels had a gouge in it that I noticed the day I got it home. So I promptly scheduled an appointment to get it swapped out. Simple right?! Nope, after they swapped out the wheel, I inspected it before I left and noticed several scratches from when they mounted the tire on the wheel, because they used metal tools. The tech I talked to (as he was grabbing my car) was very new. I knew this because he told me he was new. With him being new, he used metal tools instead of the plastic ones. So he scratched up the new wheel when he mounted the tire on it. Well, I pointed The scratches out to the experienced tech and he said we’ll have to get a manager. So Gavin (the manager) comes and tells me, “you really can’t see the scratches and come on you’re driving on Utah roads your black wheels are gonna get damaged anyway!” What kind of response is that? He said he would get one more wheel and swap it out one last time, but no more. Like it was my fault for their carelessness. I had an appointment scheduled, but I went to the pleasant grove service center. The PG center was great. I would fire Gavin at the SLC location if I was his boss. Poor customer service. If you buy a brand new Tesla, you shouldn’t expect to have scratches on it. Also, when I get a brand new wheel from the service center, I should expect it to not have scratches all over the edges of the wheel. Pretty basic expectations, but obviously not by Gavin standards."

"This Service Center is super clean! They have a nice waiting area and wifi if you need to work while waiting. Best of all, they have fabulous service advisors. Tanner, is fantastic and gets ⭐️⭐️⭐️⭐️⭐️! Promote him! He is very respectful, listens and treats his customers respectfully and with great care. I have been surprisingly impressed with Tesla and that's all due to the great service provided at the service center."

"I drove 8 hours from Montana to have my 2022 Model 3 performance with only 24,000 miles serviced for a high voltage battery replacement, window motor replacement, and panel realignment. They provided me with a loaner that was dirty and had quite a bit of external cosmetic damage (I lived, it drove, not a big deal). When I returned to pick my vehicle up a week later my car was in worse shape than I left it. There was a big scratch on the back driver side paneling under the charge port. The window seal was hanging from the side of my car which was the opposite of the window I asked to be serviced. On the interior under the center console my paneling on the drivers side keeps popping out because they broke off some of the anchor points and it keeps popping out when I drive. I documented all of this and provided video evidence at the time of pickup. After speaking with the service manager; Gavin, he let me know that they would not be assuming any liability for the cosmetic damage caused to my vehicle. This was substantiated by informing me know that the technician that worked on my vehicle is “extremely trustworthy” and that he would be taking his word over mine. And then followed up with “some people are not so earnest and want to take advantage of situations like this”.This man indirectly called me a liar, Is this how your customers Tesla?!!! I feel extremely disrespected as I have put so much time and mileage into getting my vehicle fixed under warranty just to have it defaced and disregarded. Do better for the sake of your business and brand."

"My husband had to get his Model X fixed for some minor issues with panel gaps and other things. Overall, the service was great! Everyone was super kind and helpful! Ralph was SO kind and took the time to talk to us even when he was very busy. There were a few unexpected circumstances that prolonged the service from 2 weeks to 6 weeks, but we were very happy with the car when we came to pick it up! It was in perfect condition. There are other reviews complaining about how long it takes to do repairs. I don’t think what people realize is how busy these people are. Even after they were closed, there was a line of people waiting to talk to the manager. I certainly wouldn’t want anyone rushing through repairs on a car I spent a ton of money on. This isn’t a McDonald’s drive-thru. You can’t get your Tesla repaired in 2 minutes. It’s going to take a minute, so be patient."