Ken Garff West Valley Ford

"Best car buying experience ever! We found ourselves in quick need of a new car on the way home during our cross country trip. Our sales advisor, Edgar Prieto couldn't have been more friendly, helpful or professional. With his help, as well as the rest of the crew at the dealership, we were able to transfer our gear, and be on our way with a beautiful new Ford Expedition in a few days. I could not more highly recommend!"

"Tyler was fantastic! Knew the F-150 product extremely well. He was a consummate professional and kept me informed throughout the negotiating, financing and delivery processes. He followed up the evening we purchased and again in the days that followed assuring the truck and dealership were meeting all expectations. Would highly recommend both Tyler and Garff Ford to both family, friends and colleagues. Thanks for simple and pleasurable car buying experience!"

"I came in on Friday 2/2 at 12:30 for a tire rotation and oil change. On the inspection video Ernesto said I had a huge oil leak and transmission leak, as well as my rear control arms are breaking. I talked to terry at the front desk of their service area and he told me the control arms are not a safety issue more of just a noise and if it doesn’t bother me it should be fine. He also stated my oil leak was tiny. On the papers I received it said small oil leak and the front control arms are breaking not the rear. That’s super confusing when I’m hearing three different things. I also went to go start my car and my push to start button and the sticker around it was pulled off as well as my button protector. Someone had just set it in my cup holder and wasn’t going to tell me. I walked back in and one of the technicians came out to look and said they need to order it to replace it, he didn't get any information from me. Walked back out to my car started it and turned my wiper blades on and the driver side one was ripped. I had been using my wipers all day because it was raining and they were not ripped before coming into Ken garff. Two things on my car are broken now that never were before I gave my keys to them. I am very upset and I would never recommend them to anyone."

"Let’s be honest, buying a car can be one of the most miserable experiences sometimes. Not here though! Tucker, Tyler, Scott, and Steven are so amazing!! I had such an incredible experience every step of the way. I’m so so thankful for all of their help. Tucker helped me go through everything and made sure I was getting the reliable car that I needed. He seriously went above and beyond to help me. I will forever recommend going and seeing Tucker to anyone needing a good vehicle. Thank you Tucker for everything and then some!! What an amazing team at this location!!"

"The worst experience I have truly ever had as a consumer in my entire life. To start, I drove all the way from Las Vegas to SLC to pick up a vehicle. Kourtney, the salesperson sent me a video of the vehicle (Chevy Cruze) stated that it was in perfect condition, very minor used wear but no issues. I drive 7 hours, get there, the car has bas alignment. First red flag. I purchase the vehicle regardless, figured alright, just an alignment. I give my down payment, start my drive back to Vegas. Well, turns out that they sold me the car with the rear bumper clips not even secured. An hour into my road trip back, the bumper flys off. One hour into purchasing the vehicle and the insurance is already dealing with a claim since it hit a Semi Truck I had no option but to make the claim. I call Kourtney and she tells me verbatim, "its not our fault, bumpers dont just fall off" yeah, I know they dont just fall off. Thats what happens when you sell a car with no clips attaching the bumper and you're going 80mph on the highway. After getting no where with her, the manager of the dealership decided that they're going to cover a measly 200$ for their lies. My deductible was 500$, ontop of the alignment. The car was in the shop for weeks, so I had to make my first payment for a vehicle I couldnt even use. If it was up to her she wouldnt have given me a dime. Trying to reach out to Steven, the finance mgr has also been a nightmare, the guy dodges my calls, texts, voicemails, everything. Please be careful when buying from this dealership, they will smile and laugh until you give them money and then its the total opposite. In the photos from Kourtneys video she sent me, I did not notice until after how popped out the bumper was from both ends of where the clips go. In review; Drove 15 hours to and from SLC for a damaged vehicle, management was a nightmare to deal with, sales person was not helpful at all, my insurance policy was canceled due to the accident happening not even TWO hours after getting the car, my insurance premium skyrocketed. These people seriously messed the rest of my year up, be careful and inspect every inch of they vehicle they try to sell you from here. I think the only helpful person was Michelle, who was responsive to me and my request for a copy of the contract."