Walmart Auto Care Centers

"I had new tires put on and requested a balance for all four tires. They forgot to put the weights on so my steering wheel started shaking! Then I took the truck back and the employees that worked on it before, were rude and denied anything was even wrong before they looked at it. In retaliation for me complaining about service, one of the employees wiped a disgusting black oil goop on my vehicle that won’t come off. And I suspect they did something else to damage my truck because I smell burning fluids and my truck is as suddenly having issues where it was completely done before. Just because they work at Walmart does not mean they have to give trash service to paying customers! The manager even joined in the snide comments about nothing being wrong with the truck. Do not take your car here!"

"Took my Kia in for an oil change, I had the oil change scheduled for 3pm. I get there 15 minutes early as it ask in the confirmation email. I get there and they don’t even come up to my car until 3pm. I then go in and wait, it’s now 3:40 and they claim they don’t even have the oil filter for my car. HOW DO YOU NOT HAVE AN OIL FILTER FOR A KIA AT A SHOP??? They then tell me they’re cancelling the service after wasting my day and now it’s too late to take the car anywhere else. This is so unprofessional that it took 40 min just to check if you had an oil filter that would work for my car. I’m on a very busy work schedule and now I will have to wait till Thursday to take it back in to any other place to get an oil change. Thanks Walmart and you did nothing to make it right."

"Everybody was really nice, good customer service. The new tires look great on my car. The price was pretty good compared to the rest. The only thing was that my tire change took 3 hours. My appointment was at 8am and they finally gave me my keys back at 11am, when my estimate was an hour."

"The big ole guy that comes out to see what you need done to your vehicle is an absolute joke! I walked in asked the young kid how it works he told me to pull my vehicle into the lanes and I’d be helped, he was a nice guy. But the guy that came out and “helped” if you want to call it that was nothing but rude. Told me it would be a 3 hour wait I was fine with that and said ok, he clearly did not like that response, he rolled his eyes at me and said well it’s gonna be a bit, yeah I know time sir. He proceeded to tell me that I could get my oil changed but the tire would be harder cause they have to left the car up uhmmm isn’t that what you do? The he grills me on the size of tire I need and what not, I said idk can’t you look it up? He shakes his head and said most people know. Ok cool but I don’t so maybe do your damn job, he wanted me to lift the hood to my car I said I’ve never done that I don’t know where the button is and if he could help me… he stares at me and said idk I don’t drive this kind of car, then told me if I can’t pop it he can’t work on it and I’m holding up the line. Walmart tell me why your mechanics can’t help with mechanical issues they address daily? I don’t shop at Walmart due to their lack of caring nor will I ever take my car back here. If this man treats everyone like this I’m surprised he still has a job. Wish the younger guy in the front was helping in the line cause he was nothing but nice. Sherk on the other hand needs to learn how to treat a customer. If I could leave zero stars I would."