Tesla Service Center

"First time dealing with this new location. Had a great experience thanks to Kate my service advisor. She was professional, very attentive and her communication and status updates were excellent.This is a nice facility and easy to get to off of I-15 in Pleasant Grove. Will definitely continue to take my vehicle here and work with Kate."

"These guys are awesome. Anthony and Orlando are great service writers and super helpful. The lead tech Kenny was amazing and was able to take care of a scratch wheel from the Salt Lake service center. He knew right away that they used metal tools, instead of plastic ones. A very rookie mistake by the Salt Lake service center. If you want good quality service and great customer service go to this location."

"I was so pleasantly surprised at the service I received. I’ve previously visited the salt lake location and was mildly impressed with my experience. At pleasant grove I was made to feel like family and they were so knowledgeable about what I was there to have my vehicle looked at for. Katelynn was extremely friendly and helpful with the Tesla experience and would highly recommend choosing this location over any other in the salt lake area."

"My main high voltage battery controller and battery heater stopped working on my 2018 model 3. I had to tow the car to this Pleasant Grove service center. Paid $3k to fix this ok fine… Got the car back and the horn was not working. They claim they did not break the horn and I would need to pay $400 to fix it. The horn was working before I brought the car into service... Currently working with SLC service as they are professional, courteous and care about their loyal Tesla customers."

"I’m not sure if this is company wide but if you get a service rep named Anthony I highly suggest you request another one or go somewhere else. I put in a request on the app for them to fix my heater and driver side autopilot camera. I was quoted 1200$ which I thought was reasonable. After the first day with my car I was told the heater was 3-4 weeks out but for 400$ they could partially fix it until the part got here. Since it’s January I thought it was worth it so I approved it. On day 2 I was told that the partial fix wasn’t working so I’d just have to be without heat. Out of the kindness of their hearts they said they wouldn’t charge me the extra 400$ since it didn’t work. On day 3 I then got another call saying that the original estimate hadn’t included any work for the camera/autopilot. This was going to be another 400$ and without asking me they had just added it to the fee. I told them at this point I didn’t want to pay that and asked why Anthony hadn’t added it in the first place. He gave no reason why. Finally on day 4 I got my car back. Miraculously though on day 6 I got a notification that my heater had arrived and I needed to bring the car back for final install. Somehow 3+ weeks had turned into 3 days. I felt like I was super mislead to almost spending 400$ on something that I didn’t even need. Then after they made my new appointment to install the heater there was a second new estimate for another 900$. I approved it as I just wanted to get to the appointment and I tried messaging someone about why the estimate was there. I never got a response. After the heater was finally installed I was told I had to pay the 900$ as the initial 1200$ hadn’t covered this part or the labor for it. Needless to say I requested a new heater and camera and the quote I got covered neither. I ended up spending 2100$ on a new heater and still don’t have autopilot. At this point it’s not worth it to me but just be aware their “estimates” are more like minimums and they will do everything possible to make you pay more. And at 215$ per hour for labor it will add up quick!"