Walmart Auto Care Centers

"The other reviews are true, unfortunately. Subpar customer service. I needed a tire repair, so called and there was no answer. Went into the store and no one was at the front desk, the techs could see the line from the shop window but ignored us. I found an associate from another department who went into the shop and the tech only wanted to relay the message , “sorry we already have a customer, we can’t help you”. He didn’t even know what I needed done. The other customers and I just left."

"The manager in your tire center was extremely disrespectful to me when I was having tires put on my car on 1/6/2024. I was quite shocked at his nasty disposition when speaking to me. If he doesn't like his job maybe he should find something that makes him happy. I will never give any good referrals to this Walmart do just to his nasty attitude. God forbid asking him a question. Wish I would have gotten his name to report him to Corporate. I think I will go back and get his name for reference when I report him to those who hopefully care about their customer service with others that have to deal with him."

"The customer service at the Walmart Tire Center is severely lacking. Despite numerous calls going unanswered, my attempts in-person were met with a 10-minute wait for acknowledgment. The manager, Alan, displayed impoliteness by addressing my concerns from his office chair with a dismissive tone. I've observed inefficiencies, such as a car sitting in the oil bay for 20 minutes, causing a delay for others waiting in line for an oil change. Overall, my experiences with Alan raise questions about his suitability for a managerial role."

"Had a flat not long ago! The young man that was there said he hadn’t been certified to patch a tire (first red flag) but another gentleman that was there said it was okay they could still fix it because they had already been shown how! ((That’s where I should have left) but My cousin and kids were waiting not far from there at a near by park while we went to get it patched they took almost an hour to get it and once it was done he mentioned he had Hit/moved the sensor on the tire so to come back if it needed to be fixed that they’d do it for free. Well a couple days pass by the sensor stopped working since we put the tire back on and the tire was completely flat again I have to keep going to fill with air. I called in to try to get an appointment set up and the man who answered said they had nothing until next week so I asked if they do walk ins him stating we do but appointments take priority and everything is filled until next week I asked okay let me set one up but I’ll see if I can stop by because I need it fixed asap he replied what seemed like annoyed with “come on Wednesday at 11” I stated okay do you need my name or something to set that he hung up! So it was really a quick fix that’s gonna go cost me more now (time and money)! 98% do not recommend."

"If everything would have gone as expected this would be a 5☆ rating! After the complete Rodeo I was just put through only a two star rating, one for the amazing price for the items I purchased online & second star for fast ship to store pick up, now for the review in depth! So I spent days researching for a tire that was almost extinct the 8.00 x 16.50, walmart had them at an amazing price of $85 per tire so I bought 9 tires for $829.46 to have them shipped to this location, I needed 7 to be replaced on my motorhome including the spare & I'd have 2 un-mounted for backup spares. I was stoked I got such a deal! After you purchase none stocked tires you have to wait for them to be delivered to the store then schedule to have them installed, the delivery projection date was June 19, 2021 I got an update from FedEx saying my tires had been delivered Tuesday June 8, 2021 so I called the tire center to confirm and confirmation was received, I was told to arrive at 3pm I was super excited the associate I was speaking to asked what type of vehical they were for, the information was given to him and he confirmed the 3pm appointment, so I arrive at 2:45 to check in I was advised my tires hadn't been checked in yet cause there super busy! (They had one car in the bay and other associates sweeping the work space?) I was told once they checked in my tires they'd get my service record going and perform the job, so after 30 minutes of my arrival I'm being told they cant service my vehical because there technicians have never done tires on a 1ton dually motorhome and don't have jacks that can lift my vehical? As I see a 3ton & 5ton jack before my very eyes very well equiped to do the job! Yet I also found these tires due to a Google review at other locations in other surrounding states saying they had this service done on site which lead me there to begin with? So there site says they have "Certified Technitions" yet they can't install my tires after scheduling the appointment because there associates have never done dually tires before? Where did they get there certifications a crackerjack box? Not to mention I took a chance of driving to there location knowing all my tires currently on the vehical were in very poor shape cracking sidewalls, one tire detached from the bead on one of the dually & a spare tire flat not holding air to boot... I was furious at this point knowing I still had to spend roughly another $200+ in mounting fees but being rejected to do the service after taking the risk of a blowout on the way to there location was the worst!!! All staff in that tire center were extremely rude & condescending it was clear to me the employees didn't want to have to earn there wage Tuesday June 8,2021 I'm suprised they didn't use the Covid excuse! So I loaded up my tires and took my business to discount tire who got me in right away & had all 7 tires installed in under 90 minutes $260 later. I spend thousands of dollar's per year with walmart, this transaction alone would have been over a thousand dollar hit! Thanks to this rodeo, I won't be there consumer clown no more, my business has left there building for GOOD.... On a good note, the tires were exactly what I needed and my kids get to go Glamping in the hills!"