The Children's Place

"I was nervous about going, based on past reviews, but my experience was great. The lady there was extremely helpful and cordial. I had a return that went smoothly and also wanted to place an order on a size larger of one of the items. She matched the sale price we had paid before and got the info so it will be shipped to my house. She even pointed out that we had a $5 credit and made sure it was applied. A few others were doing returns that seemed to go well, including one without the receipt."

"I ordered some items online, and long story short OnTrac decided to return my order to sender rather than deliver it to me. I called The Children’s Place customer service a few times this week because it has been more than 3-5 business since my order was returned. No one can tell me why I haven’t been refunded yet, and they refer me back to OnTrac which makes zero sense since my refund should come from The Children’s Place. I will NEVER order from here again because it’s just been the WORST experience going back and forth trying to get MY money back. I also put in a new replacement order while in the midst of waiting for my refund. I have it being shipped to the store to avoid the same issue happening again, but now no one can track my order!!"

"DOUBLE CHECK your receipt BEFORE paying!! I even told her one of my clearance items didn't ring up right ($19.95 instead of $6.99) and she said it would drop off after she totalled it. Surprise, surprise it didn't! I should've double checked before paying!!! And I used a $10 off $20 coupon which they claim they can't replace or refund so I just got screwed over!!!! DO NOT SHOP HERE!!!!"

"Dumbest return policy ever!!! My son got for Christmas 2 pairs of jeans that he didn't like how the style fit him - I go to the store to exchange them today with the price tags still attached BUT the store policy would only allow him to exchange the pants for the same style... no gift card allowed! So now my son is stuck with 2 brand new pairs of jeans he will never wear and I'm stuck with money lost! I will never do there again with such a stupid return/ exchange policy!"

"It is the worst service that I can find, in customer service in this store. In December 2021, I ordered two pairs of snow boots, they never arrived, what did arrive was the bill. I called customer service and told them the boots had not arrived but the bill had, and they told me they would investigate, after a month the boots arrived, (until January 2022) my mistake was paying that bill without having the merchandise so as not to have surcharges on account. When the boots arrived, I went to the store and returned both pairs of boots, since I no longer needed them. the money was never refunded, something that other stores do or credit it to your account. In April 2022 I bought pajamas, it was easy for me to think that they would discount the payment of the money that was never returned to me. or surprise they put me $ 35 dollars of charges for not paying. I contacted customer service and it turns out that the only transaction that appears is from July 2021, but nothing from December and January. and what he had to pay for June. well out of the three times i spoke to customer service people none of them knew anything. but yes, I had to pay again. It is a robbery what they do in this company. Once they charged me for merchandise that I never bought. (it was a fraud). I will close my account. Besides, they take years to deliver an order you make online. you need things and they last a month to arrive, this service is the worst."