Nordstrom Rack

"2/20/24 at 3:10 pm MST. I waited at the register for a little bit before someone acknowledged me. All 3 employees were on their phones. Finally made eye contact with a girl, and she didn't say hi or acknowledge me, so I went to the next register, and they finally put their phone down to let me pay. I don't know why you pay your employees to be on their phones all shift? Other than that, it was a good experience."

"Mgmt at this store needs a class in customer service or maybe just a friend to talk to. Maybe corporate treats the employees poorly so they are crab apples. Any how, I had an exchange to do with a receipt and tags still on. 6 days over the 30 day policy and the only thing she would do is offer me a gift card, I asked if she could make an exception because it’s only 6 days and not even a week and why would a week make a difference in the bottom line and she went on this rage about obviously I knew the policy if I’m asking for an exception and she would only make an exception if I didn’t know the policy, WHOA lady I don’t memorize store policies, I can’t even remember my drivers license number. She was very triggered and maybe should consider a new career path if basic interactions send her circling the drain. My New Year’s resolution was to give ppl the benefit of the doubt but it’s hard, you know. Oh well maybe her dog ran away this weekend and her husband crashed the mini van, in that case I’ll keep my stuff and hope you have a better day."

"This store has a good selection of clothing, bags, and accessories at a price slightly under retail. I just came here to browse and appreciated a lot of their Christmas/home goods items. The workers were very friendly and helped us with what we needed. The store is clean and well maintained."

"Didn’t get a chance to return in time. A few days over and they wouldn’t even do an exchange or store credit for something unworn with tags still in tact and a receipt. I know we should have made the cutoff and understand we can’t get a full refund to the original form of payment, but to not accept it as an exchange or store credit is really strict for a retailer and certainly makes us not want to shop here again. One time exception would have been great for loyal customers."

"Walked into the store to get some shoes. The store has a great atmosphere. Smells of new clothes and fresh shoe leather fill the store. It will make you excited to buy. Great signs directed me to the shoes I wanted. I am a tall man and need a large foundation. I found an adequate selection of size 16 plus shoes to choose from. Great store. Classy stuff at affordable prices."