Banana Republic Factory Store

"Unfortunately I had an awful experience here. I bought a belt and after one wear it showed extreme cracking. I brought the belt back because it was clearly under par for a $60 belt. Cash, the manager on duty, first told me that it was not genuine leather and that is why it was cracking. I promptly told him the belt is clearly labeled as genuine leather to which he told me well all of the belts crack. Clearly they have very poor belt quality. After this Cash was somewhat rude the whole time. I am sure my account was registered with the belt but he couldn’t find it- which is fine, but he also shorted me 50% of the price on in-store credit. I have no clue as to why but he decided to give me 50% of the price as in-store credit instead of the full 100% without warning me before making the decision. Regardless, it was a very disappointing experience. Poor quality belts and Cash the manager admits it but wont give me a full refund even if its store credit. If you are looking for any leather goods I would seriously consider shopping elsewhere as I have gotten belts of better quality from goodwill."

"It's been a while since I shopped at this store and, once again, it exceeded expectations! Staff was welcoming and eager to help. Store was clean and organized. A special thanks to Marylou for assisting me finding a dress for a special occasion coming up soon. I'll sure consider BR Outlet again. Highly recommend."

"The same as ever bait n switch. 50% off everything, signs everywhere, and came right out of clerks mouth. Came to the till….’oh, this is exempted, oh this is exempted, oh this is exempted……’ So blatant lies"

"I went from Paxton into this store, and what a dramatic difference. I walked in, I got welcome to the the store, it was gorgeously clean and arranged. The staff look neat and ready too I found some great deals too. Even at 70% off corner for men. Even an expensive price, 70% off gets good quick. So yeah I bought a few things. Literally everybody in that store was pleasant as could be. If I can give the employees 10 Stars I would for sure.. They went all of their way to be helpful. I don't know who was managing there or who was an employee there, but it didn't matter because all of them were amazing. They're clothes really good quality, looks great, a price grade above most. But if that's your thing this is. And you won't be disappointed by the help no matter what."

"I’m sure this place is very nice but my wife has been in there for an hour because of something to do with them having to order whatever it is she wanted in for her, and the register having problems. I just hate that I’ve had to wait an hour lol"