Smith's 4643 South 4000 West, West Valley City, UT 84120

"The worst customer service experience I’ve ever had. I waited 17 mins for the baker to come to the bakery, and then as I walked away I turned around to go back and grab something I forgot and saw her rushing over there. So I went back to the bakery and called out to her. After another seven minutes she finally came out to help me, but wasn’t able to and said she had to call her manager over, another wait?? I’ve already wasted almost half an hour, so no thanks I walked out of there angry. Hopefully they can coach their employees on customer service to not discriminate or cherry pick because of the appearance of a person. My money and time is just as valuable as others."

"I bought a beard trimmer about a month ago from this smiths. Used it once and the trimmer was absolute garbage. It pulled more hair than it cut. I've bought other brands from this smiths with no problems. However, when I tried to return it they said I can't because it's been over 14 days even though I had the recipient and all parts. The trimmer even has a 60 day money back guarantee and smiths still won't take the trimmer back. I will no longer be purchasing anything other than consumables from smiths. Horrible policy. Better to just go to Walmart."

"This is my neighborhood Smiths. It is in a very convenient location. The people over there have always treated me nicely. Unlike other nearby stores, this one opens at 6 which I find a great thing. I give this store a 4 star rate only because I think it needs some renovation. Other than that, this Smiths is always a great experience. I decided to rate the store because they are not forcing me to wear a mask any more. THANK YOU!!"