CVS Pharmacy

"I unfortunately needed to use the CVS pharmacy, store #10662, Fort Lane, Layton UT. I had a very unpleasant interaction with the on duty pharmacist, Ashley Sutton, RPH. I explained to her that I called ahead at 11 am and again at 3:30 pm. to inquire as to the availability of my prescription. I was told that it would be ready for pickup at 4:30 pm. I arrived at 6 pm and was told that it was not ready and that I would need to wait. She informed me that they were busy and that I would have to wait. Although, when I initially walked up to the counter, she and two other employees stood at a back counter talking. Not one of these employees asked me if I needed help. Eventually, a different employee, Luke, came to the counter and helped me. I asked to speak to the pharmacist for an explanation as to the unavailability of my prescription. Ms. Sutton was indifferent, apathetic, and rude. She was annoyed that I asked for an explanation. I hope that the CVS corporate office uses this review as an opportunity for coaching and development of their customer service standards that are expected in order to maintain civility, courtesy, and respect."

"There is a serious problem at this store with the length of time it takes their pharmacy to process orders for people. The lines outside and inside are horrificly long and it seems like they never have enough people processing people in the lines. Something is wrong at this place that needs to be fixed. I have only been here once when the line wasn’t long and on that occasion they didn’t have the controlled prescription i needed. My word! What is the deal?"

"I have never been to a slower pharmacy. Every single time I go to pick up my 1 prescription, I've had to wait in line upwards of 20-30 minutes. The workers don't seem to be trying to get things out the front desk or the drive through very fast. And they text me to tell me my prescription is ready, then it's not ready when I get there and it takes them 30 minutes to get it ready. I really don't understand why any of this takes so long. A trip to the pharmacy has to be scheduled into my day because I have to make sure I have enough time to waste standing in line."

"This place is ridiculously understaffed for their patient load. There is always a line. Staff is stressed out. Patients are unhappy. Whoever manages this place needs to consider a different career."

"I like to get my prescriptions from a well-organized place like this I never have to wait really and I've also got my vaccinations there and a very friendly staff and helpful as well"