Beans & Brews Coffeehouse

"Hands down the worst experience at a beans and brews ever I asked for an extra shot and extra Carmel it tasted like straight milk. I asked if maybe they got confused when reading the online order lady working argued with me and said no she hadn’t, instead of offering to remake it. I was told I was issued a refund I WASNT!!! It’s been 17 DAYS AND NO REFUND!"

"Yeah I usually come here and receive my order with no problem coffee and food is great except for today. Seems like the staff there were more focused on each others conversations. On top of that my coffee wasn't filled all the way so I went in and walked up to the order /register and there was an employee sitting there feet on the chair with 2 drinks on the counter. And she had her head set on. Not sure if she was on the clock or not but that's unprofessional in my eyes. Do better. Not sure who the man was who corrected my drink but seems like he was doing all the work. From my point of view coming into the store. Anyways y'all have a good one hopefully staff gets a talking to or something."

"$10 for a medium Mr. B’s, plus shot of coffee (including a $2 tip) Beans & Brews is getting too pricey for a drink/snack. I’m a long time customer. But other coffee houses in my opinion are in the lead. B&B didn’t ask whipped cream or no, which is part of the frap experience for some of us. And they weren’t particularly friendly. The 3 stars is basically for the price. If the cost was from the added shot of coffee, it should come with a warning (or be somewhere obvious on the menu) or maybe I just missed it."

"I've been stopping here with some regularity for years. As a coffee house, serving coffee to order is its quintessential function, so I fully expect that this would be handled well. Unfortunately, my typical and very easy coffee order is being served to me incorrectly with increasing frequency. Either a process issue exists or I could improve how I'm ordering my coffee. I suspect the former, as no amount of familiarity with the baristas over the years has prompted them to offer information for me to improve on my role in the exchange. It is likely that I will simply continue on my decline in patronage here. It is my hope that this review prompts the store manager to examine the processes in place and explore ways to improve them for a better experience for their employees and customers."

"Work on your customer service! Went in to order a drink, I am the only one in the place at Noon. Young lady working behind the counter does not say hello or anything. II wait 5 minutes still nothing so I left."