Cafe Rio Fresh Modern Mexican

"Changed to 3 stars now. Managment read and understood our concerns. We re visited this location after and noticed an improvement, most drinks were full, plenty of forks this time. Only thing I can recommend is to DE SHELL the shrimp. We came into try the coconut shrimp tacos and they were out of coconut. So, we tried the Baja shrimp tacos and found them to be disappointing. Nothing thrilling about the tacos for the price. We had to de-shell about every single shrimp in the tacos. Customer service is lacking, we pay for sour cream and guacamole and they don’t bother telling us when they’re out of either but charge us for it because we asked for it. All of the tables are always dirty. At the drink bar you will find at least 2 out of the 4 house drinks always empty. Not to mention they’re always low on forks. This seems to be consistent over the past few times we’ve been here and we usually have to clean our own table before we can even sit. On another note- what is with all the liquid from the black or pinto beans? It makes the salads and burritos beyond soggy after just a few moments. It’s beyond excessive."

"I already knew going in that I wasn't a fan but I was once again reminded that it's never a good idea to go here. It's typically a mess and grosses me out. The worker had to get under the cupboards for new guacamole, new soup, and new pico, then continued to make my food after touching all the cupboards. She seemed annoyed that she had to stop watching her show on her phone and leave her food, so that she could put our order together. She was even more annoyed that I needed a spoon for my soup. That's definitely my last stop at Cafe Rio. Is this normal presentation for a quesadilla? It may have been the location but I've never felt so unwelcome at a restaurant."

"Two inch long chicken bone was in my salad. Albeit, it does look like a piece of shredded chicken, however it caused pain and possible tooth damage when I unsuspectingly bit down. I ordered through DoorDash from this location and the online customer service was a joke. I understand that this was a mistake, but this caused harm and is a serious safety issue. Do better, this is a lawsuit waiting to happen."

"This is my 3rd time at this location and each time I have been disappointed. I keep thinking the last time was just a fluke but I don’t think that’s the case. This is my salad right after mixing the dressing before I have even taken a bite. It looks like it’s half way gone already. Hardly any meat or lettuce. The tortillas have been stale each time and they have forgotten something on our order 2 of the 3 times. I have always loved cafe rio but I will be taking my business to costa vida from now on!"