Wendy's 368 East State Street, American Fork, UT 84003

"I went through the drive through at 6:40 pm on March 29th and the blonde lady with the messy bun that took my order (I apologize I couldn’t figure out her name because she was not wearing a name tag) was incredibly rude to me. She raised her tone at me several times, was being sarcastic, and cut me off mid order. I was kind to her throughout the ordering process and I did not deserve the treatment I received from her. Frankly, I would’ve left and gone to a different fast food restaurant however that would’ve complicated matters further. On the other hand the gentleman that brought out my food to my car was cheerful, very kind and made up for his coworkers lack of class."

"It keeps getting more and more expensive here and nothing is getting better or faster. It’s almost just as much to go to a nicer sit-down burger place instead of Wendy’s or fast food now. Service tends to act a bit annoyed just interacting with us in the drive through like it’s an Inconvenience to serve us?"

"I went in to order at about 6:40 on a Friday, so it was decently busy. I wanted to see if I could swap some items in a combo deal, part of why I went inside to order instead of the drive though. I wasn't able to describe what I wanted super well and the young man at the register was patient and very accommodating, the same with his supervisor who helped figure out how to work the computer side of things. I've worked fast food before and I know how frustrating the systems can be when you want to do something non-standrard, so I really appreciate the time they took to help me. :D For anyone reading though, if you ever do try to order something super custom or try to swap things, please be understanding if the cashier tells you they can't do it. Sometimes the computer system literally won't give them the option; and even if yes, technically they could go ask the back line, stepping away from their station to do that causes WAY more issues than you might think. And if a different location, or heck, even the same location but a different day, was able to do something special one time, that is NOT a guarantee they can do it again. They don't always have the time, extra training, or a high enough level of manager to do that stuff. TLDR: be extra grateful (should always be grateful to receive a service) when fast food workers are able to do something different or special bc that is the EXCEPTION, not the norm"

"It sucks! This location use to be amazing! maybe new management took over but damn, I didn’t know you guys handed out drinks with it over filling and the lid not even on all the way, to the point that it spilled all over me and in my car and made everything STICKY!!! super frustrating especially when I did an online order, wasn’t busy at all either. The location in lehi by McDonald’s is way more better and the food actually taste FRESH!!!"

"I normally love Wendy’s, but this location has been going downhill lately. When my husband pulled out his burger and it was lukewarm with a rock hard bun, we tried to be patient and recognize that many places are understaffed, but then the chicken sandwich was also cold and looked like it had been stepped on, and my Coke was extremely watered down. There was hardly anyone in line (it was about 4:30pm, so not a busy time), and we waited over 5 minutes at the window for our cold food. Not sure how so many things went wrong, but we were very disappointed and did not even receive a receipt to get a refund. Giving 2 stars only because I want to give the benefit of the doubt that this was just due to understaffing…"