Costa Vida

"This is the closest location to me but unfortunately I’ll have to drive farther to eat there because they give you zero meat. I’m eating a chicken salad right now and am searching for chicken. Other locations it’s pretty much in every bite. To get the same amount that’s standard at other locations they charge you more. Will unfortunately never return. I’m going to finish an $11 salad and still be hungry. I’ve been here 8 times and it’s always the same, stop being so cheap"

"had just gotten off a 13 hour shift and this was the closest one that was open, so did an online order just to make it easier on myself. i arrived a few minutes before the order said it would be ready and was totally ok waiting. walked in the store and went and stood by the pickup area. a few minutes pass and i don’t see my order and no one had come to ask me if i needed anything, the lady at the register walked away and the other people were talking amongst themselves. then 10 minutes pass and still nothing. after a few minutes someone started making what looked like to be my order, then stopped because other people had showed up and started ordering. a few more minutes pass and then a worker asked another worker to ask me if i was here for an online order. i said yes. and they went back to making my food. it was finished and got put down for i don’t know why but no one touched it for at least 5 minutes. then finally someone decided to bring it over to me. people who had come in after me were already sitting down and eating or driving away, while i am still waiting to at least get my food brought to me. this whole thing was about 25 minutes until my food was brought to me and even then my order was messed up. maybe it was just an off night for the workers, but definitely have seen better customer service at other locations"

"The entire staff is incredibly friendly, especially Skylar. I was very impressed when I went in today and the entire restaurant was very clean and seemed like a very comfortable environment, then I was greeted by several members of their staff, the cashier was patient with me as I was a rather difficult customer as I couldn’t make up my mind on what additional items I wanted and asked her to adjust my order several times, and lastly my food was made quickly and it was delicious! Compliments to the manager because that place is clearly being very well managed."

"Love almost everything about Costa Vida including the staff and freshness, but changes in the past year make me not want to go anymore. 1. Portions have gotten smaller without getting cheaper. 2. Tips are now requested for no table side service - not sure why we are paying your employees to do their job. 3. I usually order from the app, but when I forget, it’s very difficult to add points so I don’t bother. I think Costa Vida has intentionally made it difficult to add points from receipts so they don’t need to give rewards as often. 4. Rewards are now less valuable. I used to need to spend about $100 to get a free entree. Now I need to spend about $150 to get a free entree. 5. This change actually happened a couple years ago, but the vegetarian option no longer has a protein option such as double rice and beans. I know need to pay significantly more for extra beans/rice to get comparable protein to get an adequate amount. 6. Whole wheat tortillas are now basically gone. The healthier option is now gone showing the loss of priority over healthier options. 7. Online ordering seems to be preferred because wait times in store are significantly longer. Now I have to choose either warm food and a long line or convenience and cold food. I understand this change from a business perspective, but as a customer I’d rather go somewhere that is more convenient most of the time since I don’t get long to have lunch off of work. With all these changes, I’d rather go to Cafe Rio where customers intelligence is respected. Sorry Costa Vida, but I think we need to part ways after years of loyalty. I hope your goal for more profit works out for you, but you’ll see that long standing relationships will tarnish as a result."

"The soda fountain was broken, didn’t have any carbonation for any of the drinks and didn’t have working ice, just a bucket with a ladle sitting next to the lemonade machines that were almost empty. They don’t tell you this when you buy drinks they just charge full price and then refuse to refund your drinks. Overcooked rice, no carbonation, no ice, no lemonades, no teas. What am I here for?? All they had was beans and a bunch of workers laughing in the back and not fixing anything even after several people told them things weren’t working."