Cafe Rio Fresh Modern Mexican

"The portions keep getting smaller, the service is below average, and the restaurant tables are always sticky regardless if they are busy or they have employees able to clean. I also don’t like that they are asking for a tip when there is no extra work or service rendered. Please pay a decent wage and don’t make us subsidize your payroll costs."

"We had an incredibly positive experience with a recent catering order and I wanted to make sure that the hardworking team received some well-deserved credit! A 25 person catering order, placed only 3 hours before pick-up, is a fairly daunting challenge, but everything was ready and prepared when we arrived. The packaging ensured that nothing would spill and we had everything from car to table in 10 minutes. It really was the most convenient way to order dinner for a crowd! I was blown away with the portions and the gratuitous amount of chips offered with the sides. Perhaps the most incredible part of the entire experience though, was the extreme attention to detail displayed by staff members. I had ordered creamy dressing with the meals and had accidentally selected that as an additional sauce as well (instead of a bottle of vinegarette). Instead of just packaging things up and not thinking about it, they clarified the confusion about a double order of dressing and luckily caught my error. I was so grateful that the team was so thoughtful and thorough in their packing and preparing of our meals. Truly a testament to some incredible employees and a culture of service."

"Usually a good location but I'm now on 2 different poor service experiences so I'll finally say something. This most recent wrongly made order pertains to a burrito that upon checking the bag, had no lettuce or Pico when it normally should. I asked for it to be added into the bowl, yet they decided to add lettuce and PINTO beans into the bowl instead. Why anyone would think they'd want extra Pinto beans in a burrito made with BLACK beans is beyond me. Thankfully my partner is moving out of the area soon so we can just deal with the more consistent Layton location."

"Live large katydid grasshopper in my salad! Yep, staring right at me and moving up through my salad. Eating food for the last 45 years…this was a new experience. Immediately took it up to the cashier and told her I needed a new salad. I expected her to be startled, apologize, offer a refund or something but nothing. Like it happens everyday. Who is training people there?! This Traverse Mountain location from the beginning when it opened 5-6 years ago has consistently been the worst Cafe Rio of the 20 or so locations I’ve been to over the last 15 years. They have to work hard to be this bad. The franchise owner should be stripped of his location. A perpetually slow line that is being held up due to wrong orders, poor English and a cashier that should not be operating a register during a rush. Basics people. Last thing, this is the only locations that goes to great lengths to not restock napkins or plastic utensils or clean their eating area. Perpetually gross with workers making $20 per hour that are indifferent to it. Word to Traverse Mountain Cafe Rio management; no need to respond to my message here with a copy and pasted message like your other templates comments on here. Save your time and spend it closing up shop so we can get a competent restaurant in there. If you can’t figure it out after 6+ years…you never will."

"We stopped in for a quick bite. Orders are via kiosk. We ordered tacos (bar b que pork & shredded chicken), Salad with shredded chicken & guacamole. Also got an oder of salsa n chips; Food was fantastic! Service was very good also. We would love to stop again. Great place to stop if you don't have a lot of time to spare but want good food."