Café Zupas

"Something is wrong with this location, either by design, inadequate training, or process issues, or all of the above. Missing items and/or wrong items EVERY SINGLE time when ordering through the app. If you choose to go to the Syracuse Zupas, make sure you dine inside. That way, you won’t get home and be disappointed when they’ve messed up your order (because they will). You’ll already be there to have them fix it. On our most recent visit (2/6/24), the soup was filled at a ridiculously low level. Called the store to ask how much SHOULD be in the Try-2 combo and they said 12 oz…lol, we measured our order and it had 4 oz…6 spoons full. The previous time they didn’t include a sandwich because they ran out of the meat. They didn’t let us know or credit the sandwich. The time before, they forgot the strawberries. Something is wrong EVERY TIME. Again, either dine-in or go to the Layton Zupas where they seem to do take-out orders more correctly."

"I'm not sure if this store is trained this way to cut expenses. But anytime I order a soup that has solid ingredients (meat, beans, vegetables, etc.) I receive a laughably small amount of the ingredients described on the menu. I'm never one to complain but tonight I ordered chicken enchilada soup. Being such a common thing when we order from Zupas, my wife and I sifted through the soup as it's an ongoing joke that we never get anything in the soup. There was literally not one piece of chicken. We love Zupas. We're not going to stop buying the food. I would just love some chicken in my chicken enchilada soup."

"For how expensive this place has become, they are screwing us. Look at how full this soup was? Usually it’s at the top. Literally $15 or more a person. Not going to order here anymore if this is going to be the servings"

"The app was broken so I give the app terrible reviews. However, the restaurant handled my complaint very well. They even gave us a nice cheesecake! Excellent customer service skills!"

"We go to this location often since it opened near our house. The food is good but the price is a little steep. I don’t necessarily mind it because I feel the food is good but I don’t think it makes sense to feed a whole family here. It’s good for just me and my husband though. I wish they added more meat on the salads. It’s a very small amount and for the price, it should be a larger portion. The toppings are also pretty lacking in QTY as well except for the lettuce. They give A TON of lettuce and then a few pcs of each topping including the meat. Additionally, any toppings over 5, costs like 60 cents a pc. Once you see how little of each topping goes on, you will def want more than 5 toppings to make it a substantial salad. They do mix your dressing into the lettuce which is a plus and the toppings do taste good. I also enjoy the soup options like the chris (tomato basil and cauli soup mixed) and the chicken enchilada. I do think the large soups are worth the price compared to the salads. They also give you a chocolate covered strawberry and a roll with each full size meal so that is nice too. The food tastes great and I haven’t had anything that taste bad there which is why i am giving it a 4 stars, but the pricing does make me want to score it lower."