PetSmart

"We've shopped here at least a dozen times now. This is by far the friendliest staffed, and cleanest PetSmart we've been to (and I've been to stores in multiple states). Everyone is so very helpful and kind. It's also a great resource for your next cat adoption! They always have kitties that could use a home (I have one from PetSmart, but we have three now, and my hubby has "put his foot down" hehe, we'll see)."

"My husband and I arrived just before 9pm to pick up items for our new puppy. Roger not only was kind about us making them stay late, he walked outside while we were loading up our car, and told us to come back in and create our new dog tag (and he walked us through the process too). 5 stars for Roger! His kindness, care and knowledge was above and beyond"

"I genuinely couldn't tell my dog was groomed. I could have done a better job at home. I'll have to get another grooming appointment with somewhere else. I also asked for nail trimming, and that was skipped. When PetSmart called, there was a rude attitude when they called for pickup. They shared he'd been ready for a while, and that they had called earlier -- I checked my phone logs, and there was no prior call. I will not come again. Bad experience, and a very bad haircut."

"So horrible I went to adopt a cat there a while back she looked horrible the poor baby needed so much help and love. I went with my boyfriend to adopt her and the employees where SO RUDE! I AM 100% SURE they were judging us based on our appearance unfortunately as I was wearing oversized clothes as a woman. They said we would need to get an adult of 21 or older as we were 18 at the time to adopt this poor girl, I completely understand and was respectful of that. I had asked my mother to drive from Provo to help me with the adoption. The employees had said that was fine. My mother had gotten there and the same employees refused the adoption once again after telling me I could adopt her with my mother. When I had politely asked if I could speak to their manager for the second time along with my mother she kept on saying they were not there. They told us we needed to reach out to the shelter where the cats had came from and request to adopt her from there. I had called the shelter where the cats had come from and had explained the situation to her and that she said I had to request a form to fill out so they could give me permission to adopt her. The woman over the phone was extremely disappointed and upset the PetSmart employee had told me to do this as they send these animals to them in hopes that they can home more animals as they have a lot of animals that need to be homed. They had told me that they are no longer able to help us with the adoption because they had handed over these animals already to PetSmart. She explained to me that they send the cats to different petsmarts in hopes that they can get more homes that way. She was extremely disappointed and very upset with them as was I. I do not recommend going here. They do not know what they are doing. They do not care about their animals. They had also put her in a box with two tabby cats that were hitting her and getting extremely aggressive with her. It was clear that she could not be in the same box as them. I cried the entire day thinking about her and feeling helpless as I had done everything I could to try and rescue her. I hope that this employee no longer works there. She is terrible. I am so thankful that there were other employees there the next day and I was able to adopt this sweet baby. They had informed me on the paperwork that she needed eye drops due to an issue with her eyes. They were wrong. She did not need eye drops. In fact, the eye drop where making her eyes worse and she would cry every time I tried to give her them. I decided after a month of eye drops that I would not be giving her any more. Her eyes have opened up completely and they are no longer red and infected and they look beautiful. She loves her new home and enjoys sleeping on our bed every day and plays with her new sister all the time. I hope everyone looking to adopt that may have had similar experiences as I have does not discourage you about adopting a rescue. There are so many animals that have not had a home and have lived on the streets for so long. It is so heartwarming to see these animals get homes and see them clean and happy knowing they feel safe with you and your family."

"I prefer petsmart for their prices and their options as well. They have more options in store and online than petco could ever. The animals cages are clean, and they always have food in their cages for the right animals as well. Saff is friendly and always love seeing my dog. I've gotten dog beds to treats, and clothes. The clothes fit a bit too snug for him, (size M) but that always depends on who has made the clothes. The toys are amazing, it takes him a bit to destroy them. And the treats are healthy for the most part."