Utah Pet Access

"Unusable Dog Door I had such high hopes for this, but I did not receive the door I paid for. After waiting 3 months for my door to arrive (2 months longer than I'd been quoted) I discovered it had been put together incorrectly, and the dog door is too high off the ground to be usable by my small dog. Instead of getting a left hand outswing, which I had specifically requested and had them mark in the estimate, I received a left hand inswing. Additionally the screws for the glass were facing outside and the dog door cover was on the outside. Most upsetting of all, the base of the dog door is 7 inches off the ground and therefore unusable by my small dog. I emailed about the issues and was told “it looks like your handyman installed it inside out and the door was cut as low as it could be cut.” I replied with photographic proof that the door was installed correctly and even if I had flipped it, I'd wind up with a right hand outswing, which again IS NOT WHAT I ORDERED. I also sent a photo showing the dog door with a measuring tape showing the base 7 inches off the ground. My issue isn't with the door, but the frame and choice of dog door base taking an additional 3 inches. I received no response to my second email asking them to help fix the situation. It's now been over a month and I had emailed three of their employees. Now I'm left wondering how I possibly could have been clearer in the beginning. I had provided a link to a Home Depot door as an example of the size and swing I wanted. I provided the measurements of my dog and specified that she is a Bichon Frise. I expected a company that creates custom doors with dog doors to be able to provide me with a product that met my reasonable requests. I would have been better off, and paid less getting the Home Depot door and installing a through the wall doggy door next to it. I'm frustrated and disappointed."

"Utah Pet Access was great to work with. They were very responsive. The bid and install guys both showed up on time for their appointments. They both explained everything in detail and were very knowledgeable. Highly recommend!"

"Easily the best in the biz! There's another rag tag outfit running around using inferior product and the finished product from Utah Pet Access is far better looking. Almost as if the door came from the factory this way! Impressed!"

"They have done 3 pet doors for me over the last 6 years and every time they have done an amazing job. They are very professional and cleanup everything when done. It always looks great and they have amazing solutions for every house I have put a dog door in."

"Brad and Utah Pet Access has been absolutely amazing! The door is not only beautiful, but is functional. From the time that we communicated with Brad to the time the door was installed…was seamless and smooth. Great communication. The installation was precise and quick. The installer was kind and professional. Good with my 3 German Shepherds and he did amazing work. I would highly recommend Utah Pet Access for any of your door and pet door needs! Thank you!!"