Homewood Suites by Hilton Oklahoma City Quail Springs

"Front desk is amazing they are attentive and learn your name quickly. Housekeeping in the other hand they need to tight up going in rooms that have the do not the disturb and throwing peoples belongings around is not okay also having to go and ask 3 days in a row to get your room cleaned is not okay especially when your scheduled all three days. Also when cleaning a room like these you don’t put water and soap in a pan and set on the stove you should clean just like the other dishes you decide to do. Also if you’re an upset employee you shouldn’t make a scene and talk with such aggression and foul language. And quitting in front not very hospitable. Also when you do clean a room leave the thermostat alone no reason to Chang the temp in the rooms."

"I stayed here for a business trip & will never select this hotel again! It started with the front desk agent! When we got to the front, she didn’t even acknowledge us. She just grunted at her computer that apparently wasn’t working. After I spoke up, she let us know that the system is down due to the weather & that she needed to call the manager. My colleague had the idea to check in via the app to get a virtual key & that worked just fine. Would have been a great idea from the agent & would have saved us some time. After 2 days, I got a call early in the morning asking if I could move to an “upgraded” room because they had another reservation for the same day that I had already paid for. I accepted this so-called upgrade & took time from my lunch hour to go back to the hotel & make the move. I rushed to make the move & left my pajamas behind the door in the bathroom. I called the front desk about it because that same evening & no one could find it. They were my fav pajamas & also not cheap. When I reported it to the new front agent who was working when I checked out, she advised that I leave this review as if it would bring my pajamas back. The hotel was nice though but the lack of customer service & thin walls (heard babies crying for hours in my “upgraded” room) have led me to make the decision to never stay here again!!"

"New hotel, very clean & friendly staff. They offer day-use rooms (9am-5pm) if you are just looking for a nap or shower for a roadtrip. I enjoyed my experience here. The room itself was very spacious and the bed was comfortable. Interior and exterior of the hotel were very clean. A/C & heat worked well. No complaints here."

"Can’t express how delighted I am of customer service that the front desk gal gives. She needs a raise. last week I stayed at a different Hilton and had to change hotels because of my awful experience. Then came here in 10 out of 10 she is super welcoming and so I came back to stay a second night this week on a work trip will continue to use this hotel, as long as you keep her at the front desk. lol. Hotel is very clean, spacious for the price, comfortable beds and pillows. THANK YOU!"

"I can’t say enough nice things about this hotel and its employees. Marie made us feel very welcome and was so helpful. She really went above and beyond. You can tell she cares about her guests. It’s been a long time since we’ve felt so welcome at a chain hotel. This is a new hotel with very modern rooms and super clean! It’s also pet friendly! We had a king studio. The ceilings were the tallest ceilings I’ve ever experienced in a hotel. Very open feeling. The room had a full size fridge, microwave and a little cooktop. Will definitely be back! Thanks for having us!"