Sherman VA Clinic

"Husband has been waiting since Jan25th for authorization for Urology appt and can not get this authorization from the VA. He has cancer and the appointment has had to be canceled 4 times. Something needs to be done. Government needs to work on our Veterans Health Care."

"I take back the good things I said about the medical staff. Prior to moving to Denison we lived in El Paso. A year ago I was referred to the orthopedic clinic for sever knee pain. My knees have been bad since 1994 before I retired from the Air Force. Anyway when I left El Paso the doctor told me to get right in to the VA here and continue searching for a treatment that would work. Over the last 30 years I’ve gone from an in shape constantly active person to someone who in the last year can’t do anything without pain. And I’m now over weight, So anyway I asked for a referral to orthopedic today I was told nope. Your fat lose weight. We’ll give you a cane or a walker and physical therapy. I said hell no because they don’t want to spend the money for us to use Community Care. This VA Clinic as a whole is the most incompetent VA medical I’ve been around the last 22 years. So I filed a congressional complaint tonight and a Clinical Appeal. We deserve a better VA clinic than what these clowns are giving us. So they either didn’t look at my MRI of my knees to see just how messed up they are or they are tying to save money.. The office staff is a total waste. On January 10, 2024 I was at the VA for an X-rays. The Sherman clinic has a sign up saying let us knowing you have waited over 20 minutes. I did as the sign said except I waited 25 minutes. Just go back and sit down was what j was told. Was ready to go to the window a second time but was called at the 15 minute point. While I sat there waiting another vet was having difficulty at the reception counter. He walked out in anger and kept going even when the VA employee called for him. A few of the other patients in the waiting room told him she was calling but he kept going. The VA employee made an unprofessional commit about the vet being mad at her. Is this the kind of behavior a veteran can expect the Sherman, VA clinic by none medical staff? Now it is January 16, 2024 I’ve tried 7 times since 9am to call the clinic with no answer. It is now 11:30 I know there are at least 2 people there and other than taking care of patients issues that are in the waiting room the phone needs to be the next priority. I finally got a call back from a nice lady who said she had been answering voice mails all day and there were 4 people out sick. I’ll buy that except don’t incoming calls have higher priority than voice messages? I’m a retired MSgt and disabled veteran I will not put up with the VA bureaucrats anymore. You all need to make changes to be responsive to us veterans or you’ll get more congressional complaints than you’ll know what to do with. It’s sad a small place like this should be fantastic. But the El Paso, VA hospitals is better all the way around. There was never an issue seeing a doctor or getting someone on the phone. You bureaucrats are there to support veterans only and you need to start doing it. This VA medical clinic in Sherman, has a ton of issues. I’ll make sure they make changes or die trying. They are messing with the wrong retired MSgt and disabled vet Mike Baker MSgt, USAF retired"

"I started coming here on October the 16th move down to Whitesboro From burlington north dakota and the Va clinic in Sherman, Texas is just outstanding the people that work there. The doctor's everybody just a phenomenal experience. And I really appreciate their concerns. I appreciate every single thing that these folks do in this medical center. If I need them for anything all I do is get on my healthy vet and send them a text. And they reply real quick."

"Nurse is great, lab techs are great. Only reason I marked it down is the same about everyone else: no one answers the phone. Have to leave messages, sometimes multiple times."

"Gift of gab for these ladies that never answer the phone. I called 14 times yesterday and I am here today and they are laughing and having a great social blast with each other. They get a check and full gov benefits so they could care less about answering a phone .."