CVS Pharmacy

"The pharmacy department has horrible customer service!"

"By necessity, we are frequent pharmacy customers. We've tried several and this one is FAR AND AWAY THE BEST! The whole crew provides excellent service, but I must call out Blesson as being the best of the best. I can't imagine us finding a place that would take better care of us. We appreciate them a ton!"

"One word describes my experience at the CVS at Target in Sherman, TX – value. When I get a prescription called in, I know it will be ready promptly and I'll be greeted with a smile. I feel, in a word, valued. That I'm not just another customer to be served and ushered along. I wholeheartedly believe that the CVS pharmacy staff at Target in Sherman, TX measures its success in smiles and assurances, not pills and prescriptions filled. Another way to say that is that when I'm happy, they're happy. I don't know about you, CVS survey reviewer, but I find that I’m happiest when I'm happy. Assuming the good folks at CVS at Target in Sherman, TX – folks like Blesson, Erin, and Christina, are like most human people, they like to be happy too; and if my previous assertion is true about their happiness coming from my happiness - they're some REALLY happy people…I feel like I'm spouting nonsense. My point is that I always leave CVS pharmacy at Target in Sherman, TX happy and satisfied. I've been propositioned by other pharmacists in pharmacies that would be more convenient for me than the CVS pharmacy at Target in Sherman, TX, but there are more important things than convenience, like feeling valued and the peace of mind knowing that, of the 17,001 things I have to worry about, my medications are taken care of.."

"Camille made me cry at the counter. I was asking questions and she kept telling me she wasn’t going to argue with me when I was asking questions genuinely trying to understand. She then got upset when I reacted to how she was speaking to me. She kept changing her answers and telling me I AM NOT BEING MEAN TO YOU and refusing to help. I asked her to verify my insurance information and she wouldn’t answer when I was reading off the insurance information she rolled her eyes when I was talking then laughing in the back with the pharmacy tech & was just Completely unprofessional. I have been using them for years and never had a single issue until today. I was telling my husband exactly what happened and she said “are you going to talk about it in front of me or do you want me to help you” she kept telling me it wasn’t okay for me to tell my husband what was going on bc “I was talking about her in front of her” if you’re going to be in that position you need to have empathy for your customers and not be hateful when they ask questions or yell at them. Someone at the pharmacy waiting even said “I’m sorry she spoke to you that way” she made me feel so embarrassed about the type of insurance I had, continued to tell me I was wasting her time & didn’t change her tone or attitude until my husband got there."

"I have been using CVS pharmacy in Target at Town Center, Sherman, Tx for years. I was told by the pharmacy techs they would always check on Good Rx for the best price. Today I picked up an RX it was 96.59. I came home and looked at Good RX and it should be72.89. A difference of 23.70. Not a nice thing to rip off a good customer."