SureStay Plus By Best Western Edmond

"I am not sure where to begin to describe the filth of the hotel room that I stayed in. I will be attaching some pictures, for as it is said, "A picture is worth a thousand words." Why didn't I just cancel and leave? I had been on a road trip and just wanted some sleep. Also, on the confirmation form it was written there aren't any refunds. This reservation had been made by phone...without seeing the hotel or reviews. I trusted another hotel source to reserve the room. The hotel offered free breakfast in the morning, but I decided that if the room was that filthy, I wasn't comfortable eating their food. Understand this is coming from a male perspective who have had jobs where you couldn't always wash your hands before eating lunch. Apparently the trash can hadn't been completely emptied. The used wash cloth was probably from one of the former guests was still hanging on the rack. The picture of the carpet was outside the door, but it looked as though whoever vacuumed the room had missed spots if they vacuumed at all. You can see behind the toilet that it hadn't been cleaned. This is the first time that I have posted a negative review on anything, but they earned this one."

"Truly if you like your health I would NOT RECOMMEND this place for anyone! I wouldn't let a stray dog stay in this absolutely DISGUSTING "hotel" this is the absolute worst hotel experience me and my family have ever stayed in. This is actually saying a lot also as we have traveled for work for the past 9-10 years. There was what appeared to be boogers on the wall of the shower, stained shower curtain (red and brown), there was blond hair in the shower which me and my husband are both brunettes, EVERY SINGLE towel was stained then one even had a pube hair in it, there was dirt, crepe paper, tags, Walmart sacks under the table, dead bugs throughout the room, sauce on the table and the AC unit was loud and kicked on every 5 minutes. They also after all this would not give any refund, or even an apology for this horrible experience."

"We checked in and went to our room on the 2nd floor, the carpets were filthy and not been vacuumed in what appeared to be 2 days, the sheets had a big yellow stain and hair all over it. The management let us look at 2 other rooms, both floors had not been vacuumed, there was still someone's head phones on the floor in one of the rooms. The bathrooms did appear to have been cleaned."

"'Pewan' at the front desk provided excellent service during our midnight check-in! His professionalism and attentiveness made our late arrival smooth and welcoming. He went above and beyond by suggesting a fantastic nearby lounge kitchen for food, adding to the overall positive impression. I strongly recommend this motel not only for its affordability but also for the excellent service"

"I was able to sleep enough to safely continue my drive, but that's the only positive I can think of because... 1a) I feel like someone who is fluent in English should be a primary requirement of this role. The overnight clerk who checked me in was not and I still don't know what time checkout was supposed to be. Turns out that wouldn't matter at all because I wanted to get out of there ASAP. 1b) I couldn't understand what he was trying to tell me as to why he needed to hold onto my credit card for 10 minutes while I went to my room. He said he'd bring my card to my room, I said I'd come to the front desk to get it (I'm a female who's obviously traveling alone and it's ~2am). I'm at my car when I receive a call from his personal phone asking if he can come to my room now. Again, no. I get to the lobby and he's quietly talking to someone else on his cellphone. I grabbed my card and was terrified that someone would be inside waiting to ambush me when I open my room door. Everything about this situation felt so wrong to me, but this was the only hotel available on Thanksgiving Eve. 1c) With my credit card, address, phone, email and last 3 digits, I could've easily sponsored someone's well-funded shopping spree. I had to cancel that card because I still have no idea of the legitimate purpose for holding it after I had paid online in advance and offered another card for incidentals. 2) The side door that's just steps from my room not only didn't lock, but it didn't even close all the way. Amplified concern for my personal safety. 3) There was an obvious smear of what looked like blood across the top of the bed cover. It wasn't in an easily overlooked spot, it was right in the middle of the bed. I'll sleep in my car at a truck stop before settling for this place again."