Walgreens

"So my daughter had an infection in her finger and we went to the pharmacy at Walgreens in Elk City to get her meds and she has sooner care and hasn't had anything else for 3 years and they tell us she has another insurance on file thats not active and they can't use soonercare. I got frustrated because I'm like she has insurance and I didn't want to pay for it. I didn't yell lol but I got frustrated and I was like I don't understand the issue and its Saturday and she needs antibiotics and has an infection and has insurance. Well then the woman I'm talking to raises her voice so I raise mine then this guy jumps in and is like you don't need to act like that to my employee. I was like it's not personal but if you were on my side of the counter you would be frustrated to and that if it were your kid then you would be frustrated to. Then I said I don't appreciate being talked to like a child because I have frustration over having insurance and not being able to use it and the lady was like trying to apologize and he jumps in again and starts raising his voice at me and was extremely demeaning and I finally said I'm not coming back to this place and he's like ok I don't care and I'm glad you won't be back here. Then I tell him, I'm like sir, your escalating the situation by the way your acting because your rude attitude is making me even more frustrated and I just wanted to get my kids medicine. We walk off and he basically says he feels sorry for my kids ha I guess because I'm their mother so I turn back around and I'm like what did you say?! I did go off at this point because the guy made it personal. When I tell you I almost lost my whole mind! I didn't cuss the people and I also didn't yell until they yelled at me but I'm shocked at what happened. The big manager pulled me aside and said hey try homeland and was nice but why couldn't he have told us that homeland may be able to help us? Homeland did and I got her prescription but the audacity of some people!!!! Worst customer service experience!!!! The way you treat people is what will keep them coming back for your business!!!! Do better!!!!"

"The pharmacy staff is always helpful here, but they recently helped me figure out how to get an emergency prescription refilled. I don’t think I would’ve been able to get it without their help and advocacy, I’m so appreciative of them!"

"went to the bathroom and a staff member was squeegeeing an alarminfg amount of blood down the drain. not my business! just wish they locked the door"

"Stopped carrying my medicine and didn't even tell me, I've been on this now for almost 25 years, the pharmacy technician said they no longer carry my medicine I must have for a defect in my lower spine. She said that CDC was making Walgreen discontinue the product. Then another technician told me no it's just Walgreens having difficulty getting it. I asked to doctor's they said that has nothing to do with it at all, Walgreen indiscriminately will choose to discontinue pain medicine on their own without even knowing the doctor's diagnosis. They institute a discriminatory practice against Patience that they don't agree with the medicine they take. Walgreen is not even qualified to have a pharmacy, and no one should use them based on their illegal discrimination. The doors to the pharmacy should remain closed forever. If you have to use a pharmacy go anywhere but Walgreens. They impose their own personal values over a professionally trained doctor, indiscriminately picking and choosing what you can take. This is the most unprofessional group of people I have ever met. Fortunately within a few days I was able to transfer all my prescriptions to a new pharmacy who gladly gave me all my medications with no issues, prejudice, or discrimination."