First Convenience Bank

"As a norm this bank is ok. BuT... if ever you have a cashier by the name of kelsea jumawan or a very Tall African american girl with poofy hair... walk away fast. 1. They have no clue what they are doing. Messed up both mine and my husband's loan and account. They are rude and insist on talking over people when they are asking a question... then they do things in which are NOT asked for. It's best to ask for Adam the supervisor... or someone up on his level... avoid these two females at all costs."

"So I have had this bank since 2019..they have been very good to me except recently..these two girls work there..newbies..onr is kelsea and the other not sure since she wouldn't give me her name..African American rude. Do not use her she doesn't help..she talks over everyone. This bank almost lost a customer. They should be retrained..no doubts about it. This is the bank at 901 unser in Rio Rancho new Mexico"

"WORST bank EVER! And horrible customer service. Then you call the 800 number and no one answers. You'll literally be waiting hours and eventually just give up, never getting any problems resolved. Had fraudulent activity on our account and instead of stopping it they allowed THOUSANDS to be stolen making the account negative. Reported it to the proper authorities and got a letter back stating "yes this was deemed as fraudulent activity" and the money would be returned to the account in 10 business days.... well its been a MONTH and they NEVER replaced it. You go in they tell you call the 800 number... yea the one NO ONE answers. Cannot wait to get this resolved so we can close our accounts and switch banks!!!"

"I've gone to this location for years. I've never once had a bad experience. I like it that Darienne even remembers my name each time I come here! It just seems that whenever I need banking done, all of the employees are efficient, helpful and extremely pleasant. Thank you for that!"