Americas Best Value Inn Wall

"Edited: I was not talked to directly by ANY management, unsure when you spoke to me as you “claim” or if you’re just trying to sound better in a review. I only had 3 different people I had interacted with, all of which were unpleasant. I called NUMEROUS times about charges on my card on March 11th (AFTER I checked out) and was told I was going to get a call back from the manager or General manager, to which I didn’t and still haven’t… so once again nobody resolved anything. I had waited a few weeks and I had to contact my bank for a dispute, not because I was not agreeing to paying for my dogs. So, once again, misinformation by you and your hotel. my number was given to the same front desk person who had checked me in because I had been charged after I left. I was dissatisfied not for the fact I made the staff aware almost a week prior to arrival that I had THREE dogs, therewas a note on file and the person I had called the week prior had even given me a discount, but the approach about it due to no communication was what upset me. I’m unsure how it is unfair you accommodated when it was approved prior to me even getting there? Once again to the continuous trying to blame policy, YOUR EMPLOYEES AGREED PRIOR to me even being there, can’t quite justify that since nobody disagreed. I was made aware on the charges for the dogs, which I consented at the time of being charged, but didn’t consent to being charged after I left... I am unsure if you, as the GM, aren't being made aware of the problem or not, but I have tried getting in contact Multiple times and have failed to ever get past the front desk about the overcharge issue. unsure about the issue with resolving and horrible approach, similar to this review response from the hotel owner. But thank you for the misinformation to try to cover the horrible stay and experience during and after the stay at your hotel. I stand by my review. ———————————— Do yourself a favor and pick any of the surrounding hotels. This has been one of the worst hotels I have ever stayed at. The service from the front desk, staff, management, owners, just was out of hand. I am HUGE into traveling, especially with my dogs, and I have never had such an issue than I did here. The service right away was negative and unwelcoming. It started with being disrespectful about me having dogs, when they advertise they allow pets. I had called almost a week prior to inform of me having three dogs and needing a pet room. The woman working kindly gave me a discount even on my nightly rate and then made sure I had a friendly pet room. when I arrived, it was a totally different ballgame. Hostile and unwelcoming right away by doubting me being able to have three dogs, even though multiple others had dogs there. She then made a comment about me paying more for my dogs than the room because to THEIR CHARGES. I just agreed and moved on. The night shift was even super disrespectful as well. We had brought our dogs back inside after having to take them everywhere all day because they put us next to the 24 hour door that slams and shakes the hotel room door constantly, the dogs got freaked out. The original woman who checked us in stopped me to ask about my review I wrote (I hadn’t wrote one yet) and said the owner wanted to refund me. It was beyond unprofessional to do this by confrontation infront of a coworker and my family upon returning for the day. Which I did receive partial refund, as she stated, but then of course after I left they charged me the exact refund amount, even though they sent me an invoice stating it was a refund. I called NUMEROUS times and was told the owner and manager had my contact info and never received a call. It has been weeks and I have never gotten through to anyone past front desk and have gotten no call from the owner/manager. Save yourself the time and apparently money and stay somewhere else since they can’t honor a refund and authorize your card after they already send an invoice."

"Snacks and coupons for a free breakfast were provided to us upon check in so that was great! The room was Soo spacious and clean and comfortable. Had a great stay and the hotel staff was very friendly. The location is amazing as it's minutes from either the badlands national park entrances and the minuteman missile facility."

"Incredibly clean, bed was comfortable and the room had nice amenities. We recommend the rustic rooms, large TV and lovely decorations. Highly recommend and will stay again. Check in was a breeze!"

"Room great. Staff great. Room heater noisy, and I could hear It even through my ear plugs when trying to sleep. One night the people in the upstairs room above me were quite noisy but I called staff and they called the noisy people and eventually it got quiet. Beautiful room with nice amenities with the exception of the coffee which tasted like water. Overall I was satisfied."

"The room was very nice and a comfortable bed. Great location. Unfortunately we had two issues. We couldn’t shower due to no hot water. Our other issue was I paid for a night with my card. We decided to stay an extra night due to weather. When my boyfriend went down to add the extra night he was told that my card was declined and that we needed to pay exact cash for both nights. The charge went through on my bank account. It was never declined. Talked with my bank and they said it went through just fine. So we paid double for one of the two nights. So $335 for two night stay. The lady at the counter was rude to my boyfriend as well. Will stay elsewhere if we stay in Wall again."