Optum Primary Care - Littleton

"NewWest has apparently been acquired by Optum and now it takes up to two weeks to get records shared, requiring an extremely cumbersome online request process. I submitted a message to my doctor in the FollowMyHealth app as I had in the past and received no response telling me about this form so now my records won't be received in time. They make you call some other site to download a form to fax back to them. TF?!? how is this what medical care has come to"

"Wouldn’t even give one star if I didn’t have to…Literally the WORST experience Ive ever had with a dr office. I went in for an annual check up and requested to get a full blood panel and hormones checked. Blood was drawn but 1.5 months later never received results. Was put on antibiotics and then learned I didn’t actually need them and the nurse laughed about it when telling me. Also found out they are charging me for tests I was never communicated to about or asked for and that my blood was sent in for genetic testing instead of what we had discussed. When I expressed frustration to the dr he recommended I see a behavioral therapist. Neither the dr or the nurses really listened to my concerns or seemed to take any of my symptoms seriously and communication has been abysmal. Was told multiple times they would call me back with information or that they would call in a prescription but I’ve had to call to remind them days later. Seriously the worst."

"This place diagnosed me with pneumonia and told me a doctor would call me back with treatment advice. No call ever came and after I called back all they told me to do was “go to the emergency room.” No regard for patients health or well being at all and Dr. Wilson does nothing but send patients to the emergency room after not giving them calls back that were promised. Most unprofessional medical care I’ve ever received. Just for an update: After doctor Wilson refused to call me back and treat me for Pneumonia instead telling the receptionist to tell me to go to the ER, I have now accrued a 3 thousand dollar ER bill and was just given another dose of a prescription I already had. This place never one time cared to properly treat me, failed to send prescriptions and lab results to other offices on multiple occasions, and refused to return my calls on multiple occasions. Not to mention when asked if there was an alternative to going to the ER the nice receptionist told me if "You really cared about your health you'd go." All in all, find literally anywhere else to get healthcare. These people are rude, inconsiderate, and incapable of their jobs."

"12/04/2024 Have been coming here for several years with no issues. Yesterday I requested a medication refill and was planning to head to the mountains for the weekend. I went to the office to make sure it would get filled so I could leave for my trip. While there I was told that due to high volume of patients and shortage of staff, "I was NOT a priority". Didn't get the refill, didn't go on the trip. I know I am not a 'priority', just don't need to be told that to my face. This is sad."

"They cancelled my appointment for being 8 minutes late. We left this practice after two years. I checked in for my 8am appt at 8:08. Traffic and kid drop off was slow. I was told to take a seat. A few minutes later, receptionist told me that Dr was busy and because I checked in late she asked me to reschedule. She refused to see me. Irony is we sit down and wait for them all the time. This prima Donna cancelled my appt for being 8 mins late. I wrote to the practice manager and never heard back. Health care provider who doesn’t care."