Lake City Auto & Sports Center

"Overall bad experience and horrible customer service. I reserved a side by side from Lake City Auto & Sports Center two months in advance. When I showed up with my two kids at 8am to pick up our rental we were told to wait outside for 15 minutes as the one person working that day (Saturday) opened the store. Once we were let inside, it took over an hour to get our rental. Approximately 10 miles into our journey the gas gauge on our rental indicated that we had gone through half of a tank. 20 miles into our trip around the Alpine Loop the gauge showed we had 1/4 of gas left, so we turned around and headed back to the shop. As we approached the shop the low fuel light started to flash. Our planned full day trip (8am-5pm) turned into a stressful half day trip (9:15am-1pm). We explained the situation to the 2 people working at the shop (mechanic and front desk worker) and were told to come back at 5:45pm to talk to the owners, who were "out in the mountains". This was not convenient for us, so I asked if we could come back the next day. Next Day - I spoke with the owner in the shop and expressed my concerns and complaints. I was told that morning delays are normal and that if I wanted to apply for a job there I could. I was told that the gas gauge was not accurate and I could email the manufacturer if I had a complaint. Finally, I was aggressively told that under no circumstances should I expect additional discounts or a refund. Overall we had a horrible $500 experience with Lake City Auto & Sports Center. Luckily, in the past few years a few other companies have popped up in Lake City that also rent side by side UTVs. We will not be doing business here again."

"Really enjoyed the friendly staff as we checked out a couple Razors for rental. The two ladies were super helpful and about the business. They were very knowledgeable about our trail and offered suggestions on stopping points. The ATVs were super awesome! They were the newest model and offered music and Bluetooth. The return check in process was also quick and efficient. After we filled up with the proper fuel the units were looked over, washed and cleaned almost right away. EXCELLENT SERVICE!"

"The professionalism and customer service is not only embarrassing, It is almost shocking that anyone has a good experience renting from this company. The alpine loop (which is the trails most riders renting here will attempting) are not the most technical in difficulty, but are also not the easiest. Even the most experienced drivers can and will have a part or two break at some point. While they offer to come get you If your vehicle has issues and ensures that minor scratches or parts breaking (like a part that would cost around 250 to replace and screws in) is not a huge deal, they can and will make sure to file with their insurance to replace It and charge you the full $1,000 deductible. On top of this, the experience of having to be retrieved off of the pass with them expecting you to drive a faulty vehicle they tried to half rig in order to get It down the mountain without having to drive It himself, compromises your safety and the safety of everyone with you. With thousand foot drop offs right next to you, Is not only dangerous and risky but the knowledge they lack of safety is concerning. Not to mention the employees and spouses will scream at one another in front of you, or be rude to you directly, making an already stressful situation even more uncomfortable. Overall, It was hard to even give them one star. Please, please read the reviews and think twice before putting you or your family’s life on the line renting from Jeff."

"Overall 10/10 experience and we will definitely be back to Lake City to snowmobile again! We came to Lake City for Christmas and had booked a Snowmobile Tour with Lake City Auto & Sports Center. Jeff the owner of the outfit and our guide for the tour warned us when we booked that they did not have much snow and that wether we would be able to go or not was entirely up to mother nature. We have learned to expect this as the end of December is hit or miss for having snow. Jeff called us the day before our trip to let us know that he had just been out to check the snow and we would be able to go! In fact, we were the first tour of the season. Only about 30 miles of trails were safe to ride out of the ~150 miles available when this area has all of its snow. Even so, we had a wonderful time, and were just the right amount of worn out after the ride! The views were some of the prettiest we've seen, and Jeff was perfectly happy to chat with us about everything from trail maintenance to local current events. We will definitely be returning, hopefully when mother nature has decided to dump more snow. With the huge amount of trails you could come here repeatedly and do something different every time."

"Rented an RZR 1000 from lake city for two days. Had a great time and the machine ran great. Was a little hesitant because of the other reviews, so I made it a point to share my experience."