H&R Block

"Tom at the Peoria location is the best! He's been doing my taxes for the past few years and I'm gonna be sad when he decides to leave."

"Terrible service. Had my taxes “filed” here back this last season and I’ve yet to see a cent from my return. Went online to check the status of my taxes, only to see they were never even filed. I never got a call, was never notified or alerted as to why. Will never do H&R block AGAIN. I have to go to a different office and re-file EVERYTHING and submit by mail on my own because e-file is shut down until the next tax season. The worse experience I’ve ever had with my tax return by far."

"Absolute worst tax submission process I have ever had. I am 2 months into waiting for any response at all from my tax review and cannot get anyone to take responsibility for my taxes or my case. I paid over $500, I scheduled 3 appointments (which no one showed up to), and I've made at least 8 phone calls that have spanned from 5 minutes to over an hour. I work in technology and understand what customer service should look like- it's not like this. I have spoken with managers and in-office folks. I have the name of my assigned person- Gloria Alvarado, and I have confirmed that no one has even looked at my taxes. It's October. I could kind of understand slow or bad service in the middle of tax season but at this point, I am going to have to call my credit card company and cancel the charges and invest in a different program. The real kicker here is that it took me nearly 15 hours to compile all of my tax info and submit it. I will never use H&R Block again. I DO NOT RECOMMEND AT ALL!"

"I do not recommend going here! I came in to figure out a tax problem I was having. The worker was giving me so much attitude and did not bother to even say hello! They were talking over me when I was trying to explain my problem and alway made me come in the office everyday because they do not want to do their job right the first time. I would come home from work everyday to this office tired and stressed for an incident that I should not be stressing over. They could not do their job and expect us costumers to be okay with it. They expect us costumers who pay these workers to do their job, to do their job for them. It is very disrespectful and I wish to never step into this office ever again. They do not have any class, I was hoping to get the same experience I get with other offices. If they cannot help me with tax problems why would I want them to do my taxes for me?"