Massage Envy

"I had a terrible experience with Brandi B. yesterday. She showed me the room, told me where to put my things, said to start laying face up and walked out. Never introduced herself, or even looked at me. Never asked about my body, where to focus or stay away from. Her attitude was avoidant and rude and it showed in her work. I had to stop her from touching me in 2 areas because she never gave me the opportunity to tell her where I needed attention or where to stay away from. 10 minutes into the massage I said I was cold and she laughed. Never made an adjustment to the room. The massage seemed vindictive and was not relaxing at all. She seemed like she didn’t want to be there or just hated her job. In fact, my body was more tense when I left bc I was so cold and irate. She would leave my whole body uncovered while massaging my hands leaving me shivering and with goosebumps. Definitely was apparent to her. She would press on my back in places that were tight and just press until the tendon would fall out of her hand… like not good technique, it hurt. Seemed on purpose bc it happened more than a few times. I kept wondering if this was her first massage but nobody could be that rude on their first client. She only spoke in the beginning and at the end of the 2 hour session. While I was speaking to her and not getting any response. I felt so uncomfortable I almost got up and walked out. By the end I ran to the bathroom to cry… it was the worst massage I’ve had and I’ve been a member for years! Went home and processed how bad that actually was and after sleeping on it realized it needed to be addressed. She shouldn’t be working as a massage therapist. PERIOD."

"Can't cancel your membership because they are never there. Can't schedule a massage because they are always booked. Worst company ever."

"Moving here from South Florida has most likely tainted this experience but this location here in Parker, CO CANNOT get masseuses to work...you can't get an appointment ...lived here 2 years now...extremely frustrating. I started using my membership towards facial treatments instead...Kati is the ONLY esthetician to see..the others are not very good."

"They will happily take your money and will not offer many appointments to use a membership. They also make it impossible to cancel memberships and charge closed accounts without agreement."

"Do not go here. There are few massage therapists left in the industry and this franchise is so petty they refuse to rehire old staff. They are not actively looking to hire therapists. It says a lot about a company when they are sharing 10 therapists between 3 locations. Poor management and overall corporate policies makes this place bottom of the barrel when it comes to massage. I mean 2.9 stars? Really?"