Nesheim's

"This company had been in my family for decades with great care of our high priced rugs here in the Boulder area for generations. As time goes on my grandmother passed me down the phone number to get my high-quality rugs washed. I dropped off Feb 2, pre-paid with a three week out pick up date. One month went by, and I received a call from staff stating to pick it up my rug on Friday. I drove all the way from Arvada to Lafayette and unfortunately the business is abandoned and closed. They may have relocated but failed to tell me. Left a few voicemails seams their phone lines are messed up. Trash and mail scatter about where used to be an office. Quit sad. Unfortunately, they never responded, I waited 5 more days. Now, having to file a dispute with my bank on the $186.20 pre paid rug cleaning I never got, but the worst part about it is they stole my rug that had been in the family for decades and I can’t get that back. I guess this company has forever changed or closed down. Update: March 11-I got my rug finally they delivered it today to my house seams like they had some communication issues during the transition of their move to Longmont, (still open in Lafayette only T-th 9-3.) Good luck won’t be going thru this ever again, even tho they offered me a discount next time, the damage was done. The trust is gone."

"We just had our carpets cleaned from Nesheim’s and they turned out better than expected. We called to get an estimate and they sent someone out to inspect and measure the areas we needed cleaned. He was very nice and professional. The price was great so we scheduled. They came out the next day to clean. The carpet cleaner was also very polite and professional and did an amazing job. Our carpets have never looked so good! From start to finish everything was great. I highly recommend this company to everyone."

"A very professional company to deal with. They were easy to deal with and did a great job on our area rug. We will use them again!"

"I have used Nesheim several times for carpet cleaning. Best I found. I recently used them for a couch cleaning with normal use dirt. It’s an Ethan Allen brand couch, good quality. After a $200 cleaning , although improved, the same stains on the the front cushion remain. I have pictures of before and after below. The dirt around the skirt is improved but not clean. I was hoping for better results from this very professional company. I consider Nesheim the best in the area for carpets so maybe this is the best that can be done. Tag says ok for dry cleaning. Maybe that’s what I’ll try next. As an update, I received a follow up call from Nesheim. They were determined to resolve my concerns. We rescheduled and second visit to try a different approach to remove the stains. It is much better now. My conclusion is Nesheim is as good at customer satisfaction as they are at textile cleaning. I’m again very pleased. Top shelf company."

"One of the best customer service experiences I have had in my life. After I spilled milkshake on my antique rug, Eddie took my call after hours on a weeknight and helped walk me through a preliminary cleaning. He then came to pick it up the next morning, and had the rug back to me in a week (over the holidays) looking 1000% better. Use them. You won't regret it."