Elevations Credit Union

"Ella was great! She helped me with a few questions and issues I had today and the customer service at elevations is top-notch as always. I really appreciate it! Thanks Ella!"

"Without a doubt, the most inconvenient bank or credit union, brick or online, I have ever used, or tried to use. And to my point, Elevations has responded... 8 years after my initial review."

"Elevations offers a 'convenient' option called bill pay that pays out checks for you....takes them 8 days but allegedly they do pay these within the 8 days. Today when I called to see why the payment scheduled for yesterday has not showed up the agent (Kowahi) gave me the following response "do you want me to stop payment on the checks". No sir, what I would like is for you to listen to me, understand my need, and show empathy prior to offering me your non solution to my problem. I understand the delays, they happen, please train your employees on their soft skills."

"There Ebill does not support Xcel Energy. I've tried for over a year to have them fix it but nobody seems to care enough to drive the issue to resolution. The tellers seem to be very friendly and knowledgeable but the phone support people are less so as they seem to not have as many answers, and just say whatever they have to to get you off the phone. at least when it comes to technical issues related to Ebill I can't help to think that that these issues are a problem with upper management. I know that when someone at the bank tried to raise the Ebill issue to a VP for me ( it's been a while but I think it was the VP) he never got back to the guy. I've also had online support say they would get back to me multiple times but they never do. I'd like to email the upper management to make the issues I've encountered know but they don't provide their contact info on their website, only their names. I've had issues with Ebill getting confused by negative balances on credit cards and couldn't get anybody to look into it. Ebill also is not working for with Comcast for me now that I have 2 comcast accounts. Phone support said they would research it and get back to me, that was weeks ago... I like the idea of a credit union over a regular bank, I like how many locations Elevations has and I like the tellers that I've gotten to know and I like an equiline rate that I got but this other stuff has me so frustrated I don't know how much longer I can stay with them."

"My daughter is a freshman at CU in Boulder, and I needed to transfer money into her account on the Saturday before the start of classes. I called Elevations and spoke to one of the nicest, most helpful associates I have ever dealt with at a bank. Not only did he help me find a way to put money in her account on a Saturday, when wire transfers are not available, but he also provided his phone extension number in case my daughter needed to reach him to access the money. I was so impressed!"