Parker Water & Sanitation District

"Amazing, amazing customer care! We were trying to help a family in need and I was having difficulty making my way through a one time payment. Employee Dawne Hirsbrunner went "extra miles" to help me figure out how to do it. She walked me through the steps and waited until I completed the transaction and received the receipt.... much needed as a church for the annual audit. If everyone did customer care like Dawne at PWSD, the world would be a better place and more companies would retain their customers and gain new ones! Tim from a local Parker Church"

"Never known anyone to turn down payments. Converted billing addresses, paid by phone going through their customer service to pay timely. One bill cleared, the other did not. Obvious keying error on their part. Called by phone to let me know, but refused to process payment to correct account. Paid by phone to avoid late payment due to the late arrival of bill. When asked for a manager, gave the voicemail of a "lead." Poor customer service and inflexibility for their error. Also, due date is in writing embedded in jargon on the bill stub vs being clear with all the other dates on the stub. Perhaps they prefer late bills. These people missed the point that THEY WERE THE ONES that entered the payment for processing and THEY WERE THE ONES that refused to discuss the situation rationally and after stating they were transferring me to a "lead" not a manager to discuss, the person refused to answer the phone and let it go to voicemail. One payment they processed cleared, the second did not. Now, the payment is late because of their error."

"One of our ACH payments were declined, we were not made knowledgeable about this fact, until after a late fee was assessed. Upon calling back it was said this fee was not a late fee but a charge by the bank for a bounced ACH. After checking with the bank the bounced fee is only about 33% of what the overall fee was. They also just raised their fees for all other payment methods other than ACH to 4 dollars. Ridiculous. Stinks there are no alternatives. They are completely unwilling to work with you on any issues which may arise. Very confusing situation. Update based on their response - we were told initially the fee was their fee then upon asking if it could be waived we were then told it was a bank fee and there was nothing which could be done. Additionally, you can add multiple payment methods, but not set any as a backup which is kind of silly. These improvements were mentioned to them and just brushed off. We were told the fee needed to be paid immediately but then we were told they didn't need to be, but after double checking the first person was correct, our water was going to be shutoff if we listened to the second person. Very frustrating experience overall."

"Zero stars are not possible, or... Just got off the phone with this idiotic "company" (utility monopoly). I was lucky enough to leave Parker, and of course I paid my bill. The closing company paid them again (I get that - not the issue). Instead of calling me (THEY HAVE MY NUMBERS !!) they just shredded my check (allegedly) and didn't contact me at all. So, I have this double payment out there and the "customer service" people don't have the intellectual horsepower to use the contact information ON FILE to call me? When you call them they can't go off-script to say anything useful. Glad I'm gone. I had to use 2 other filtering systems when I lived there just to make the water decent. Way to go Parker Water - you are great. ADDITIONAL INFORMATION : After submitting the above, Parker Water replied (as shown in this string unless they erased it). They are not going to get away with blaming the customer - nice try. In their reply, Parker Water notes that "...we understand it caused you some confusion..." WRONG. I'm not confused. Your atrocious customer service doesn't "confuse" anyone. Your efforts to blame the customer doesn't confuse anyone. Your desire to try the old point-in-another-direction doesn't work with adults. Confused? No. Not in the slightest. You had my contact information all along. You're lazy and inept. That's the answer, not me being "confused." Try again if you want with another reply - show everyone how you treat customers. Maybe blame the closing company? The bank? The mail?"

"Tijuana water quality. Water comes out brown consistently. When I installed a water filter to have drinkable water, they contacted my landlord to tell them that they believe I have caused damage to the house via a leaking faucet. Water bill fluctuates monthly. Now they have threatened to disconnect my water if I don't allow them to install a new water meter in my house that was built 9 only years ago. I have never dealt with a water company with such horrible service and consideration for their customers. Before my experience with Parker water, I was considering buying this home. That is out of the question now."