La-Z-Boy Furniture Galleries 7087 North Academy Boulevard, Colorado Springs, CO 80920

"Waited 7 weeks for the delivery of our Astor Power Wall Recliner with headrest & lumbar. Was delivered to my home and as they were setting it up we saw what looked like staples protruding up into the leather on the back of the chair. One staple looked as if it had started to break through the leather. The other staples (8-9) you could see and feel as you ran your hand along the back of the chair. Extremely poor workmanship and just as poor quality control. Chair was refused. To add insult to the situation, when I called my salesman (which is what the delivery guys told us to do) he told us it would be 8-10 weeks before we could get a replacement. Refund was requested. We have purchased multiple items from LazBoy over the course of 10 years (2 reclines and a living room set) I am sad to see that the workmanship has declined so dramatically in an American owned company, truly not what I expected."

"Mark and Laura were great and so friendly and helpful! Made the shopping experience so enjoyable to find little things and took such great care of us. Very few places have a better shopping experience than here! We always feel important and taken care of!"

"We had a decent experience. We were left on our own most of the time and didn't know a lot about what we were looking at except what we read on the description. We have a beautiful couch. The Natile,unfortunately we won't receive it until the end of April, Due to fabric shortages.What was the most disappointing about our visit is the lack of color."

"Mark showed such excellant Customer Service. He was extremely helpful but didn't push. I hate being pushed. He helped me find just what I wanted. Customer Service is fading away at most places, but not here. I would recommend La-Z Boy without hesitation!!! Thanks for such a great experience. Fine products and fine service is a winning combo!!!"

"First I will freely admit that I hate shopping for furniture. So- I ordered our recliners online from the La-Z-Boy website. I was surprised to get a call from this store recommending that I come sit in the chair before they finalize the purchase. I went in with my husband and we had a great experience with Mark Calvert. He showed us the differences between the chairs. We spent a great deal of time enjoying the comfortable chairs. We placed the order with a couple tweaks. We are truly excited for our special order recliners to arrive in the beautiful color that we chose! If you’re interested in purchasing a reclining chair or sofa or some comfortable theater seats- I recommend going into this store and spending time trying out different styles!"