Epic Mountain Gear 9170 Wadsworth Parkway, Westminster, CO 80021

"We bring our skies and snowboards here (resort and backcountry gear) for service and the experience is always the best. Friendly and knowledgeable staff paired with awesome care for our gear. This is my #1 spot for my ski and snowboard tunes, waxes, edges. Thanks for another quick and friendly service, guys!!"

"I can't say enough good things about the staff in the ski and boot shops... I have brought my gear in 2x now because of how well they treated me and took care of my gear. They spent a ton of time with me to get my boots fitted as perfectly as they could be and spent time talking with me. As a female and minority, I don't always experience the best customer service but that was not the case when I came into EMG in Westminster - THANK YOU!"

"I had an outstanding experience with Jackie at Epic Mountain Sports! Her expertise and guidance in helping me choose a new snowboard setup were exceptional. Jackie's friendly demeanor and in-depth knowledge made the selection process enjoyable and stress-free. I'm thrilled with my purchase and highly recommend seeking out Jackie for top-notch assistance. Five stars all the way!"

"This is for the bike service department specifically. Most of my visits here have been nice and the store staff are friendly and helpful, but the bike shop has let me down twice. The first issue was when I went in to get cable and housing to replace the existing on my dropper post. I asked the mechanic multiple times for an extra foot of housing since it’s cheap I was willing to pay for extra to ensure I wouldn’t have any issues once the dropper was pulled. The mechanic reassured me multiple times the housing would be sufficient and did not give me the length I requested. Of course when I was at home and I installed the post with the new housing it came up about 4 inches short and wouldn’t work so I had to make another run to a different shop to get the proper length housing. Today I took two wheels in that I just installed new tires on but couldn’t seat the bead with my floor pump. The wheels had been set up tubeless prior, and I just needed the mechanic to air the tires up with the compressor. He told me he couldn’t do that on the spot and that I would have to leave the wheels with him for a full tubeless setup and it would be $20 per tire. This is the first time I’ve had a shop not willing to air up tires for me on the spot. I know the customer isn’t always right, but two times I’ve went in for pretty simple requests and they weren’t willing to help me out and meet those requests. This place is walking distance from me but I won’t be using their bike again."

"My partner and I (a queer couple, for reference) went to this location after an absolutely awful experience at the Boulder store the previous day, and I cannot overstate how phenomenal our experience was at this location. When we first walked in, we were not greeted by anyone, so we weren't sure what to expect from the rest of the visit. To be fair, we also had our guards up because of what we had experienced at the Boulder store. But as soon as we made our way to the back counter to sign in for a snowboard boot fitting appointment, we received the warmest welcome. It was clearly evident that each employee who said hello to us and asked if we needed any help with anything were being genuine and kind in their approach. Not once did we feel uncomfortable, as can sometimes be the case when shopping in retail stores with employees being overbearing or creepily following you around. This store was such a breath of fresh air, as far as retail shopping is concerned. And I haven't even gotten to the best part. When it was our turn for the boot fitting appointment (highly recommend making this appointment in advance, by the way, because they get BUSY!), we were greeted by Logan, who was the most supportive human we could have asked for; he truly wanted nothing but to help us both find boots that would be exactly what we needed. He shared a lot of expertise with us, without being arrogant or pushy about it. He was a patient and thorough listener, adapting what he brought out for each of us to try on based on our feedback. I was so blown away by how wonderful the whole experience with Logan was. And honestly, nothing about our shopping trip could have been any better at all. There was also another employee (manager, perhaps?) who was floating around, helping lots of customers while we were there. At one point, he stopped by and helped my partner with her boot fitting, sharing helpful ideas and just overall being a lovely guy. He shared a story with us about how he and his friends would make their own snowboard boots in 1985. I didn't catch his name, but he was also a great listener and demonstrated genuine care for his customers. On the sales floor, Judi helped us and was such a pleasure to interact with. She was so kind and thoughtful, going out of her way to make sure our shopping experience was an excellent one. Honorable mention goes to eBiker Howie, who rang up our purchases at the front desk. He was so cheerful and friendly. We both left the store feeling like a million bucks because we felt seen and cared about the entire time we were there. I realize this is kind of a funny way to describe a retail shopping experience, but it was quite meaningful for us and deserves to be shared."