Lowe's Home Improvement 5600 West 88th Avenue, Westminster, CO 80031

"Everyone I interacted with today were so friendly and helpful. Left without exactly what I needed, but the excellent customer service outweighed that fact. Carlos went above and beyond to make sure he helped, or he found someone who could."

"Lowe's has established itself as a cornerstone in the home improvement and construction retail sector, offering an extensive range of products that cater to both the avid DIY enthusiast and the professional contractor. Known for its vast selection of tools, materials, appliances, and gardening essentials, Lowe's provides everything needed for home renovation, maintenance, and decorating projects under one roof. Customers appreciate the store's organized layout, which makes navigating the wide assortment of items an effortless experience. Beyond the product range, Lowe's is commended for its customer service; the staff are knowledgeable,"

"My aging parents purchased a refrigerator from Lowe's on 12/5/23 for $3600, which was delivered on 12/8/23. Unfortunately, their experience has been far from satisfactory. On 12/13/23, just five days after purchase, both the fridge and freezer completely froze, resulting in the loss of all contents. Seeking assistance, they returned to Lowe's, only to be told that 48 hours after the purchase, there's nothing the store can do to replace the unit. This lack of support was disheartening, especially considering the significant investment made. A repairman was scheduled for 12/15/23, who assessed the issue and needed to order parts. The parts arrived on 1/4/24, and the refrigerator was repaired on 1/8/24. However, their relief was short-lived as the appliance malfunctioned again, prompting another visit from the repairman on 1/9/24. Throughout this ordeal, my parents had to go out to eat twice a day due to the malfunctioning refrigerator, adding to their inconvenience and expense. To make matters worse, when they initially sought a replacement on 12/13/23, they were directed to three different individuals at Lowe's, all of whom treated them poorly and took no responsibility for the defective appliance sold to them. This experience has been not only frustrating but also costly, both in terms of the initial investment and the subsequent financial losses from ruined food. It's disheartening to see a lack of accountability and customer support from a company of Lowe's stature. I hope Lowe's takes the necessary steps to address these issues promptly and provides the resolution and customer service that should accompany a significant purchase like a major appliance. As of today, 2/23/24, the refrigerator is not working AGAIN. Out of 3 months, it has worked for 3-4 weeks. We have contacted Lowe's as they asked, KitchenAid warranty and service and no one wants to take responsibility for this. The financial and emotional toll that this has taken on my parents is over-the-top not acceptable. The only avenue left at this point is to contact an attorney. I was hoping for a better response from both Lowe's and from KitchenAid."

"Customer service, found it. Lowe’s flooring has fantastic customer service. I first met Yammy: friendly, pleasant, knowledgeable on the product and doesn’t care how many questions you ask or how many times you show up in the flooring department. She has always been kind and easy to work with. When Yammy isn’t there Ryan is there. He is also very kind, knowledgeable and doesn’t care how many times I show up, he is more than willing to help me. Now if you can’t find either one of them, Joe is there holding down the fort. He has also helped me several times. The three musketeers run a great flooring department and always have a smile for the customer. You should check in with them and see what great customer service they give. Also if you need to return product, the customer service desk does a great job. The project is done and looks GREAT!!"